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Ashlee
Just Said Yes October 2021

Wedding Wire App Problems

Ashlee, on October 6, 2021 at 2:10 PM Posted in Account Support 0 6
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Can no longer access wedding wire from my phone. The minute it pop's up, it closes out. Anyone else have this problem? I can still get access on my regular computer but not my phone. It all started when I upgraded my phone. If I delete the app, it warns that it will delete the information. I'm two weeks out and can't let that happen. Any suggestions?

6 Comments

Latest activity by Ebony, on October 15, 2021 at 3:43 PM
  • K
    Devoted February 2022
    Kristie ·
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    Don't quote me here but you should be able to keep your info as long as you sign into your account.
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Ashlee! All of your WeddingWire account information will still be accessible - just make sure you're deleting the app and not your WeddingWire account!!

    You can also reach out to our Customer Support Team at help@weddingwire.com for help!

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  • Ashlee
    Just Said Yes October 2021
    Ashlee ·
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    Thank you! All good!
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  • E
    Devoted May 2023
    Ebony ·
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    I'm having the same issues. It's sad because my guest list and everything else is on here.

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  • Ashlee
    Just Said Yes October 2021
    Ashlee ·
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    I was able to delete the app off my phone. I then re-installed the app, and everything was there.

    Just make sure you don't delete the account. Only the app.

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  • E
    Devoted May 2023
    Ebony ·
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    I did everything possible, and nothing is working. I reached out to support but there is no guarantee that it ill be fixed.

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