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Just Said Yes May 2019

Wedding website not working

Amanda, on March 6, 2019 at 8:40 PM Posted in Account Support 0 3

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All of the sudden my wedding website won't load. I have a personal url. I can get to it inside of the edit wedding website and preview, but if I type it in it doesn't work. From my phone it loads a blank page and from my PC I get an Error message about time out. This just started happening and I was just about to mail my wedding invitations that tell folks to go to my wedding website for info. Couldn't happen at a worst time and I have no idea what changed or how to fix it.

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Latest activity by WeddingWire Support Team, on March 7, 2019 at 1:59 PM

WeddingWire Administrator March 2023
WeddingWire Support Team · on March 7, 2019 at 12:47 PM
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Hi Amanda! I see that you have been in contact a few times with our Support Team via email. It will be easier to troubleshoot the issue for you via email so that we can test out the URL on different devices. Please keep an eye out in your inbox for our emails!
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Just Said Yes May 2019
Amanda · on March 7, 2019 at 12:49 PM
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Basically your support told me via email that you are not compatible with all devices and that was the end of that. Which is crazy because it worked on Andriod when I first built the website or I would have never built it using your tool as I only own an Andrioid phone.
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WeddingWire Administrator March 2023
WeddingWire Support Team · on March 7, 2019 at 1:59 PM
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I see that you are currently working with Samantha about this. She is testing the issue on our devices and will be getting back to you via email!
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