Post content has been hidden

To unblock this content, please click here

Just Said Yes September 2019

Wedding Website Issues

Dominique, on June 27, 2019 at 9:41 PM Posted in Account Support 0 5

Saved

Flag
Hide content

Hi! Has anyone had issues with guests trying to see your wedding website from the link you provide? My website link is telling guests that there is an error with the page. They can only access my registry from Wedding Wire’s site directly.

Appreciate any responses!

Flag
Hide content

5 Comments

Latest activity by WeddingWire Support Team, on June 28, 2019 at 3:13 PM

Master October 2020
Mandi · on June 27, 2019 at 11:26 PM
Flag

Hide content
I just went to a wedding that had the same problem with wedding wire.
- Reply
Super September 2020
Jennifer · on June 28, 2019 at 6:41 AM
Flag

Hide content
Did you purchase a domain name? Is the issue occurring when you enter the domain name?

I have a domain name that forwards to the wedding wire site. Originally, I had it forwarding with masking. You have to take the masking off because the WW site errors out if you have masking. Hope this helps.
- Reply
Just Said Yes September 2019
Dominique · on June 28, 2019 at 2:13 PM
Flag

Hide content
View Quoted Comment
Hi Jennifer! How do you take off the masking? I’m assuming that is what it is...
- Reply
Super September 2020
Jennifer · on June 28, 2019 at 3:07 PM
Flag

Hide content
That would be done via whatever service you bought the domain from. Each one is different and I used godaddy.com which has a tutorial if you Google it.
- Reply

WeddingWire Administrator March 2023
WeddingWire Support Team · on June 28, 2019 at 3:13 PM
Flag

Hide content
Hi Dominique! If you did not purchase a domain outside of WeddingWire, that error should not be occurring if you are using your WeddingWire URL. Please email help@weddingwire.com so that we can troubleshoot this issue for you!
- Reply