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Lauren
Savvy July 2022

Wedding Website Issue

Lauren, on May 4, 2022 at 11:09 AM Posted in Account Support 2 16
So I looked at my wedding website and the background turned all my pages black. I can still read what I posted, but I would hate for my wedding guests who are visiting the site frequently to check the registry to see a very visible problem I don’t know how to fix. For reference, I’m using the background theme of “peony”, and I don’t want to press the reset theme button unless I can guarantee I won’t lose everything I added. I’ve reached out to WeddingWire Support and have yet to hear back. I hope the issue gets resolved soon.

16 Comments

Latest activity by Minh, on May 12, 2022 at 3:09 PM
  • M
    Just Said Yes July 2022
    Maddie ·
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    I'm having the same issue -- wondering if it is a system glitch but would like to get it fixed before I send out my invites!

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  • Holly
    Just Said Yes August 2022
    Holly ·
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    I came here searching for this question also! This is happening to my website too. I sent an email to the support email also-- waiting to hear back too! Please update us if you hear anything.

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  • Lauren
    Savvy July 2022
    Lauren ·
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    They got back to me and said that they are aware of the issue and they are working on resolving it.
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  • Aiyana
    Just Said Yes September 2022
    Aiyana ·
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    Its happening to mine too Smiley sad

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  • J
    Just Said Yes September 2022
    Jeffrey ·
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    What is going on?!?! Most of my guest received their invites in the mail today!

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  • Carina
    Just Said Yes September 2022
    Carina ·
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    Mine is black too! Help!!

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  • Krystal
    Just Said Yes September 2022
    Krystal ·
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    No ETA for a fix can be provided from customer support... "Our tech team was just made aware of this issue yesterday and is working to determine the root of the issue and a fix. I do not have an estimate, I'm so sorry about that, however, I do know that it is a priority for a resolution."

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  • Corrine
    Just Said Yes July 2022
    Corrine ·
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    I'm also having this issue! Glad to know I'm not the only one! I just sent my invites out in the mail today... hopefully it is fixed by Monday.

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  • C
    Beginner June 2022
    Crissy ·
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    I've been having the same issue too since at least yesterday when I noticed it. I just reached out to customer support as well, but they don't work on the weekend so I guess we are all stuck with it the way that it is until at the very soonest monday. All they need to do is look in the coding and find the error. I don't know why it's taking 2 days already. Just sucks cuz I had to message all our guests as our deadline to RSVP is coming up and now all these people are going on the site and it looks totally stupid like I don't know what I'm doing. Shame on you WeddingWire for not fixing this right away. Finger crossed that it will be fixed soon. ☹️
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  • Noel
    Just Said Yes April 2023
    Noel ·
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    UGHHH having the same issue DX. I hope they fix this ASAP

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  • S
    Just Said Yes May 2023
    Sarah ·
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    Same thing happened to me!
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  • V
    Just Said Yes April 2023
    Valerie ·
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    Has anyone figured out how to fix this?

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  • Corrine
    Just Said Yes July 2022
    Corrine ·
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    I’m still having this issue (black squares all over where they’re not supposed to be) but I figured out a way around it in terms of RSVPING. If your guests RSVP by typing in the link on their cell phone (as opposed to their computer) there is no issue. Trying to construe that to the guests is kinda hard tho bc they probably don’t look anywhere else but there and they can’t see the message. I hope this helps!
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  • M
    Just Said Yes October 2022
    Minh ·
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    I've been having the issue too for a week now! I can't proceed in sending the invitations out unless this is fixed. The black background is causing readability issues. I've contacted support too and they told they are looking into it.

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  • Lauren
    Savvy July 2022
    Lauren ·
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    UPDATE::: I just checked and my wedding website is back to normal, hallelujah! No more black boxes blocking wording and such. Yay!
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  • M
    Just Said Yes October 2022
    Minh ·
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    Can confirm! Mines is working too. Smiley shame

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