Hi All,
I am in a wedding dress dilemma. My wedding was scheduled for July 31 so I ordered my wedding dress in January and was told that my dress was going to arrive in June. As we all know Covid threw a wrench in things so I reached out to the bridal company to find out if anything had changed with the shipping in my dress. I received an email response stating that the dress was scheduled to arrive "the first week of July at the latest". So I called the bridal shop on July 9th for an update and was informed by the lady on the phone that my dress is now scheduled to arrive in SEPTEMBER because the manufacturer couldn't get the lace. Which gives me the impression that the dress wasn't even finished at the time that I asked when it would be sent. The lady I spoke to told me she would check on the status and get back to me. Now in June I informed the company that I was planning to do a courthouse ceremony July 31 but the celebration would be Jan 1. Nonetheless I was still under the impression that my dress would be here at the beginning of July so that if I chose to wear my dress I could. So I called back again today July 13th to follow up and first the lady told me that "these dresses usually take 7-8 months to make so that would mean it would be August before it arrives." Which is crazy because my date is July 31 so why wouldn't I have been informed of that in the beginning. Why would I purposely buy a dress that wouldn't come in time? Then she tells me she has a wedding date of November 2020 for me, which that was never a date. Then she tells me that they see I changed my date to January 2021 so they are prioritizing sending out dresses by who needs them sooner. But if that is the case, why wasn't I informed of that during the follow up? If that's the case I wouldn't have my heart set on getting my dress in July! Then she said she will talk to the manager and call me back at the end of the day.
Am I crazy?? I know Covid has screwed everything up but what's up with the mixed up information and the lack of communication. During this whole time no one from the bridal salon has reached out to me. I've had to contact them. I've gotten no updates on anything. I feel like I should just get my money back because I'm getting the run around.
