Wedding Coordinator Cancelled 1 month & 1/2 Before Wedding & Won’t Refund Me

I would read through every aspect of your contract with her, familiarize yourself with it, and go from there. Most than likely there will be some clause in there about refunds/no refunds due to cancellations etc.

I'm sorry you're having to deal with all of that so close to your wedding date! Have you spoken with the replacement coordinator and explained the situation? Are they not willing to budge on their price?? If not, it honestly sounds like they're trying to get more money out of you by scamming you this way. But that's just my opinion. The reasons she gave for quitting on you, quite frankly, sounds like bs to me. If she and the replacement coordinator work together, it wouldn't surprise me that this was some sort of scam. I wonder if they have any reviews for their services and if this has happened before?

Another suggestion is seeing how much just a day of coordinator will cost to just deal with things the day of, and handling everything beforehand yourself. This could possibly be the best option money wise if you're going to have to hire a new coordinator.

I agree with Shelly. Read your contract thoroughly. There should be something in there stating cancelling and refund/loss of deposit.

Thanks for your response & for trying to help! I did read through our contract & this is what is says for refund policy "Should the event be canceled or postponed, a written notice must be submitted within 30 days of the event date to coordinator. 100% of any money paid less the 50% deposit will be refunded within 60 days of written notice." It doesn't mention anything about if she cancels on me, what would happen. & I did speak with the replacement coordinator. She said that she was going to give me a discount but she was still trying to charge me twice what the other one was charging me. Another thing my coordinator mentioned in her emails is that she thought I was being cheap & was afraid she wasn't going to get paid. I was trying to stick to my budget & trying to make adjustments to stay within my budget when it came to the other vendors that I had yet to book. For example with the florist I initially wanted flowers & a bouquet but once I saw the cost I told her I would just do greenery & a garland. So I made it obvious I was not going to splurge too much on a wedding, & during one of our phone calls she said maybe I should postpone the wedding so that I'm not stressed about the money & can save up more. & I told her that it wasn't that I couldn't afford the wedding, it's just that I don't want to spend too much on one day. So I think that gave her the impression that I have a lot of money & that I just don't want to pay for things. She said that I was flaunting that I can pay for things & just don't want to. Which I never meant to come off that way, I just didn't want her to think I was flat broke & should postpone my wedding. Again I just don't want to spend so much on one day. So I do think that's why the other coordinator is trying to charge me twice the cost. Plus when I scheduled a phone call with the other coordinator in the afternoon, she never called & texted me at 9 pm asking if I could talk now. I got the feeling that she wasn't going to give me the best service anymore because the other coordinator talked to her about me. I was a complete mess for a couple days because of it but I am in contact with other coordinators now & will book with someone that is not affiliated with them at all. I feel so much more comfortable knowing that they will not be talking about me behind my back. But yeah it does suck that the other coordinator is keeping the deposit despite her cancelling on me.

Goodness she sounds so unprofessional!! It's none of her business why you want to not splurge on certain things for your wedding! Vendors often ask couples what their budget is for a reason! The fact that she literally told you she thought you were being cheap, among the other things she said to you, is def. a red flag and shows a lot about their business.

I think booking someone NOT affiliated with them is an awesome idea because that's a neutral party that won't have them gossiping about you to them!

Good luck with your new coordinator, and if you have a way to leave a review for the old one, def. do that!!!

Thanks for your response!

Yes my coordinator said that the replacement would be honoring the deposit but again the cost isn't the same so that means she isn't honoring the old contract. & yes I have screenshotted all our emails & texts because there is so much proof that it isn't just a staff change & that she is cancelling on me even though she is saying she isn't. & they're all independent coordinators. So again, I know this is not just a staff change. I think she is just trying to make it sound like that so that I don't do anything about it. I reached out to a lawyer about it yesterday & I'm waiting to hear back. I feel like once they look over the contract & her emails/texts they'll be able to tell me what I can do about it. But I did want to hear what you all think! So I truly appreciate your help!

Oh yes I am definitely leaving bad reviews. Her company is called D'Renae Events. & exactly I had no idea she would throw it in my face that I was trying to stay in my budget. That is a part of her job.... & no I haven't told her I am speaking to a lawyer. She was harassing me over text & email so I didn't even want to deal with that. I'm going to plan out now what will happen but I'll deal with it once my wedding is over because right now I just want to look forward to my big day & not breakout over the stress! aha. Thanks for your help!

Thanks everyone for your messages! I truly appreciate all your help. I am sure my new coordinator will do a wonderful job & I'm glad the old coordinator will not be there to ruin it. It would have been even worse if she would have stressed me out the day of. Thanks again everyone!!

Take her to small claims court after the wedding.

As I know others have said, I'd recommend combing through the contract you did sign. If it doesn't explicitly say she can cancel at any time for what she deems just cause and you would not be entitled to a refund, then I would agree with taking her to small claims court. So sorry you're going through all of this! I am looking to start my own wedding planning/coordinating business myself and I can't imagine backing out on someone 6 weeks before their wedding.