Our wedding is a year out, so a delay in a response from a vendor isn't a crisis, but the woman who is our contact for our venue hasn't responded to my emails in two weeks. When should I worry/start calling her superiors?
We have to pay our final deposit for the venue at the 1 year mark and it's been a while since our last payment. I have a new card I want them to use, so I asked her if she could send me a new form to fill out. In the same email I asked if they had a floor plan drawn up or if we could set up a time to go draft one of our own. This was two weeks ago and I haven't gotten any response. I followed up earlier this week, and today I called and left a voicemail.
It's a private university that's pretty well known in our area, so I'm not worried about being totally ghosted by the venue, but I am getting annoyed that it's now been two weeks of radio silence. I understand it's back to school time so there may be additional events occurring that require her attention, and that COVID is making things more difficult for everyone so I don't want to stir up a headache for people, by asking the people above them for answers. BUT, I also worked in a similar office at another university and the thought of not emailing a client for two days let alone two weeks was unacceptable...
Do I call a higher up? Is that bridezilla-ish on my behalf? I just want to pay my bill & get a floor plan.
