I had this happen with several venues. At first, I gave them the benefit of the doubt and assumed maybe there was a tech issue with the WW contact feature, so I would try an alternate method (e.g., direct email). If I didn't hear back in 2 weeks MAX, I crossed them off my list and moved on.
Even during peak wedding season, the best vendors all got back to me within 48 hours. Communication is super important to me, so if people weren't reasonably timely in their responses, I decided they weren't worth my business.
This happened to me with our original dream venue. We waited almost two weeks and decided that we should look at other venues...you want a venue that has a coordinator that responds in a quick amount of time. We looked elsewhere because it made me nervous about going through with a venue that takes forever to respond. For the record, I called this venue twice, emailed them twice, and had my fiance call....we went with a different venue.
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