Venue Almost Impossible to Talk to

Is there anyone at all there they can connect you with that'll be responsive? For my ceremony venue it was the main pastor and he was terribly unresponsive so he eventually connected us to someone else that took over and she was great

View Quoted Comment It's all the one person. He owns the place and runs it. He has staff he hires but all correspondence is through him

Of course you need to be as polite as possible but you also need to be firm and express your concerns with meeting deadlines. The venue should provide you with a timeline of when they will meet with you and work out your wedding schedule. Also, I would do whatever you can to make yourself available on whatever dates they have available. I’m sure everything will work out.

I agree that they need to be better at getting back to you. However, I know from my venue that right now is prime wedding season. We met w/ our DOC Friday morning & she said that right now is so hectic w/ weddings.

I had similar difficulties! Our venue is owned and managed by one guy, and he is so difficult to get ahold of. We found that email was his weakness, so now we only call or drop by haha. Have you tried showing up at the venue (if appropriate) or calling?

View Quoted Comment Trying not to be too demanding as I want a pretty chill wedding and not be on bad terms on the day as they are an all inclusive wedding venue and are organising decorations, schedule, etc.
Very hard with my partner and myself both working full-time and having 3 kids to make sure I am free when they ask, especially when they only give me 3days notice if they get back to me at all. Last correspondence was over a month ago now. Not sure whether to demand a refund and find somewhere else

View Quoted Comment Oh I fully understand that it's busy and hectic but over a month with no contact and not even receiving a receipt or confirmation for my payment in over a month, I feel like I'm being scammed

View Quoted Comment I have social anxiety and can't make phone calls. I'll get my partner to call in a few days if I hear no more from them

View Quoted Comment A month is a long time. My DOC answers emails on Thursday right now. Friday, Saturday, Sunday she has weddings, Monday she goes to expos, Tuesday & Wednesday she is off & doesn't check work email, Thursday she replies to emails. I’m ok w/ this - as she explained the schedule. But communication is key.

Don't feel bad emailing again! The venue is supposed to be responsive to your questions and concerns

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Hey there K M! Were you ever able to get in contact with your venue?