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Samantha
Super August 2019

Vendor Reviews Help

Samantha, on August 29, 2019 at 7:59 PM Posted in Planning 0 6
I’m in the middle of writing vendor reviews and need some guidance ... I don’t want us in any trouble but our catering vendor we ended up firing the week before the wedding due to lack of communication and not disclosing accurate pricing information. My DOC says I should leave a review about my experience due to the unprofessionalism on their part. I wrote an honest one but nothing damning or defaming nor does it called out our catering manager by name... my husband doesn’t think I should and them losing our business is enough. Moral ground, is is okay, will I get in trouble or sued, am I violating some hidden wedding wire rule? The review I want to add is below. SOS.

Review:

I thought hard about even writing this but I feel other brides should know. I worked for months with CC and curated a wonderful menu but never got to experience it. Our representative gave me red flags from the beginning because he would take weeks or a month or longer to respond to important questions. The closer the wedding got he became more and more elusive and wouldn’t respond to me. We also found out 2 weeks before the wedding the service didn’t cover our wedding timeline - only a 3 hour event. Limited service was never discussed before only how many staff were needed. We ended up firing them the week before our wedding when the communication problems continued and the price of extra time ended up being over $500. Disappointing.

6 Comments

  • Cyndy
    Master May 2019
    Cyndy ·
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    I think your review is honest but professional and perfectly ok to post.
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  • D
    Super July 2020
    D ·
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    There isn't a secret rule about writing a honest review from your prospective other than name calling and claiming they ruined your wedding without very very good reason. You went through A LOT with this caterer and I think you could have been tougher. It's helpful to know what problems, in detail, others go through when looking at potential vendors. Your husband may feel losing your business was enough but strongly worded reviews help create change or let potential customers be wary of quality of service. God forbid another bride go through the same experience and also forfeit their deposit letting him walk away with money he didn't earn. Overall your review was respectful and honest.
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  • H
    Super September 2019
    H ·
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    Agreed. I would be very thankful as a bride to see honest reviews such as this. Your review is very professional, honest and appropriate givin the unfortunate circumstances you encountered.
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  • Kat_
    Super October 2019
    Kat_ ·
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    I might have to write one or two of these... great post. Thank you for sharing!
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  • Megan
    Expert October 2019
    Megan ·
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    I think it sounds respectful but honest. You are not bashing anyone and people should know that their service may be less than par. Someone else may end up in the same boat but finding out far too late.
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  • VIP September 2019
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    I think it is important and necessary. It is nice for other couples to have a heads up and an honest review. I would write the review in other business sites besides WW because reviews here can be skewed and erased. I know from personal experience with a seamstress.
    • Reply

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