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July 2019

Vendor canceled my floral order due to emailing too much!

Ivy, on June 21, 2019 at 5:48 PM Posted in Planning 0 26
I thought in today’s day and age, emailing is the easiest. Respond when it’s convenient, no stress. But apparently my floral vendor was bent at out shape cause I had a few changes and some questions. She canceled my order and bid me farewell. This is my first time around this Rodeo, I figured she’d been at this awhile and would be helpful. I was just a complete annoyance to her. She flat out said I was not understanding of her press time with other events. What! Who does this and stays in business. I’d like to know, how many emails do people send to their florist? I really don’t think I was doing anything unusual.

Puzzled



26 Comments

Latest activity by Jacquelene, on August 20, 2019 at 5:06 PM
  • Caytlyn
    Legend November 2019
    Caytlyn ·
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    That sounds completely ridiculous, but I am curious as to how many emails you sent her. I've emailed my florist twice.

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  • M
    Legend June 2019
    Melle ·
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    Wow o.o I hope you find one that's better at communicating with you and more willing to work with your needs
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  • Allie
    Master August 2019
    Allie ·
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    Yes, I'm also curious to know how much you emailed your florist. My venue coordinates the florist so I've only had one phone call with the coordinator about what flowers I wanted. She said we would finalize about 2 weeks out. They do amazing work so I'm not worried at all.

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  • Sarah
    Master September 2019
    Sarah ·
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    I’ve e-mailed my florist 3 times in the 6 months I’ve had her hooked. The first was to set up the initial consultation, the second was a scanned copy of our contract and the third was to ask if we could add additional arrangements for the card table. Other than that, I’ve met with her twice. Once for the initial consultation which was basically just to go over samples of her previous work and the contract and the second meeting was to talk more about my vision and pick out flowers for our arrangements.
    • Reply
  • Cristy
    Master May 2021
    Cristy ·
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    I don't have a florist, but I have emailed ALL my other vendors, as the primary method of communication. Like you said, they can respond at their convenience. That's the great thing about email.

    I've never heard of anything like this. So wrong.

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  • Rachel
    Super July 2019
    Rachel ·
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    My florist actually texts me and asks a bunch of questions and welcomes me to ask a bunch of questions so I can’t imagine having your experience, that would leave a bad taste in my mouth for sure. Just this week alone my florist and I have texted everyday trying to figure out what flowers to use on our cake since my inspo picture is purely spring florals.
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  • Kelly
    VIP October 2020
    Kelly ·
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    It'd depend on what and how often you emailed her.
    That being said I only email all my vendors. It's also unprofessional to me to state she dropped the contract over emails, she could at least say a personal issue or something else.
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  • Kristina
    Dedicated July 2019
    Kristina ·
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    I’ve literally talked to my florist twice 😂 once when I set everything up with her and once two weeks ago when she called me to set up a date to finalize everything.
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  • Gen
    Champion June 2019
    Gen ·
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    That’s horribly unprofessional, but how many times did you email her??
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  • Andrea
    Super October 2019
    Andrea ·
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    You’d have to email someone an awful lot for them to do that. It seems pretty ridiculous to me. Just out of curiosity, was it a very large flower order?
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  • Megan
    VIP January 2019
    Megan ·
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    I’ve heard of this, or vendors charging more for high maintenance brides. I’m guessing you must have been pretty obsessive for her to drop the business. Try in the future jotting down your questions for several weeks and then sending one email with several questions. I talked to my florist once, so I can’t imagine what you had so many questions about.
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  • Rachel
    Expert September 2019
    Rachel ·
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    WOAH. That........ seems very unusual to me.

    I'm also curious as to how many times you emailed her?

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  • needmorewine
    Expert May 2016
    needmorewine ·
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    Also curious about how many emails were sent and how many changes made and questions were asked.

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  • Rachael
    Expert October 2019
    Rachael ·
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    That sounds so insane. Do/did you have a contract already, signed? I'd be looking over that to see if her dropping you like that was even legally ok. I am also curious as to how much you emailed, like I'd think you'd have to send multiple a day every day without letting her respond or something crazy to get to that point. If it was truly too much, I'd drop it myself, but if it wasn't too many I'd be reminding her of the contract unless she had some sort of clause in there that would allow her to get away with dropping you like that

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  • VIP September 2019
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    My florist and I have exchanged phone numbers. So we text. If I have a question or change I just text her and let her know to reply at her convenience. We emailed contracts and confirmation of payment. Sorry you had this experience.
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  • Ellie
    Devoted January 2020
    Ellie ·
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    Yikes, sorry to hear about this, especially since I was thinking of emailing my florist about some additions to my vision. Although I will say many of the different vendors I've talked to told me it's not uncommon for brides to change their minds or be in constant communication about ideas or thoughts that they have.

    I get one has to be considerate of a person's time because at the end of the day you're not the only client a vendor has but at the same time vendors should have some understanding that for most people this is the most expensive and important celebration that some will ever throw.

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  • Samantha
    Super August 2019
    Samantha ·
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    I instagram messaged my florist when we first started talking for a solid 4 hours into the night - back and forth LOL sharing pics we found and ideas. She even continued when I fell asleep. And I still either text her or email with questions or Instagram message her with pictures.

    And I email my other vendors if questions or concerns arise. No problems and they appreciate the communication.
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  • Toni
    Expert November 2019
    Toni ·
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    After the initial meeting I emailed my florist twice. Once to add another bridesmaid and a second time to add greenery.
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  • Vicky
    VIP January 2020
    Vicky ·
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    I had to make sure certain things needed to be taken care of and also changes came up as the weeks are going by rapidly. To avoid last minute rush, and it was my first time doing this I wanted to be on top of things. I was always polite and never demanding. A lot of the e-mails were very short, and we were emailing once a day or every few days. We were emailing from May until now. The trouble was, the florist was responding instead of a liaison. I also didn’t expect her to respond on the very moment she received my email. Nothing was that urgent. I was told I was the first person that sent so many emails. The wedding is in July. Changes are bound to occur, especially for a wedding.

    Based on your description of your emailing frequency in another thread, it sounds like you were emailing every day or couple of days. She straight up told you that you were the first client who had sent her so many emails. Clearly your service expectations and her service availability/bandwidth did not match up. As she told you (per this thread's OP), your demands on her time were impacting her ability to meet the needs of her other clients. I'm not sure why you think she would have a liaison answering her email for her, or why she would be available for unlimited email consultation in the months leading up to your wedding.

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  • Sexypoodle
    Master October 2021
    Sexypoodle ·
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    How many emails did you send? At certain point it’s easier to communicate details via phone or schedule an appointment to meet in person. Sometimes too many changes and written descriptions can become confusing.
    At the same time, I understand the vendor too. Just as a couple selects their vendors...Vendors are also looking at couples and deciding whether they want to work with you as well. I was a wedding planner for 10 years and during my initial meetings there were a few times when I knew that I didn’t want to work with a particular couple and had my fingers crossed that they would not select me. I could see from a mile away that they were going to be a hassle ( as a wedding planner I handled all sorts of personalities. But there were some that I knew would be flat out annoying). From a vendor’s angle, “all money isn’t good money ” and they would rather back out, give all your money back and have peace of mind.
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