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Just Said Yes March 2022

Unresponsive Wedding Caterer paid in full

Kelsey, on October 20, 2021 at 4:32 PM Posted in Planning 0 12

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Hi all! I need some advice. My wedding was unfortunately one of the ones affected by covid. It was the week of the shut down (March 20th 2020) and we along everyone thought we would be back up in two weeks.
All vendors were paid the week before our wedding date.
Everyone has been helpful on accommodating the changes. The caterer last responded to us back in august 2020 when we told them we are still undecided on when the wedding will be held but we would keep them posted. Needless to say they were still accommodating and emailed back with they will still work with us once we decide on a date and to let them know at least a month or two in advance when we are rescheduling
We reached out in August to let them know we are rescheduling for March 2021 and it’s now almost end of October they have not replied. I’ve sent them another email, I’ve dm them on Instagram where they have “seen” my message, and I have texted the caterer as well. All have been ignored.
It’s a true wedding nightmare and I’m not sure of how to go about it.
I have email receipts of the payments I’ve done and obviously email paper trail of their responses. I’ve screen shotted the dm where it showed that they read my dm message but didn’t reply. They also posted on on their Instagram advertising events they will be at.
My partner and I are planning on confronting them at one of the events also.
But I wanted to see if anyone had experienced something similar and what did you guys do to rectify it.

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12 Comments

Latest activity by Melinda, on October 21, 2021 at 2:06 PM

Super May 2021
Stacey · on October 20, 2021 at 4:40 PM
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Have you called them?
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Just Said Yes March 2022
Kelsey · on October 20, 2021 at 4:41 PM
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Yup. Still unresponsive.
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Just Said Yes March 2022
Kelsey · on October 20, 2021 at 4:42 PM
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I should add that they are like a family owned small business type. So no storefront or anything.
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Master October 2020
Yasmine · on October 20, 2021 at 5:24 PM
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Omggggg that's horrible 😳 hopefully everything falls into place. If it were me I wouldn't even want to work with them at this point
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Super January 2021
Sharonda · on October 20, 2021 at 5:30 PM
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I agree with Yasmine. I wouldn't want to work with them at this point, but I'd still want my money back. You should be careful and thoughtful about how you approach them if you show up at their event (you can be firm and not cause a scene and still express your displeasure at their lack of responsiveness), although it does seem like your last resort. Did you sign a contract with them?
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Super November 2020
Natalie · on October 20, 2021 at 6:13 PM
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As a neutral party, I can see this as a tough situation since there was such a long time between when you discussed postponing and needing to come up with a new date and then actually contacting with the new date. Was there any communication between August 2020 and August 2021? It sounds like your caterer is still in business, but my guess is they are already booked on your new date and likely assumed things had fallen through after not hearing from you about rescheduling for over a year. Was any type of new contract signed or were any guidelines given about rescheduling? Is there any language in the original contract about rescheduling?
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Just Said Yes March 2022
Kelsey · on October 20, 2021 at 7:06 PM
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Totally understand that view. And I know right now is such a uncertain time with scheduling and rescheduling. But when reached out in august 2021 we had just decided that that was our reschedule date.

The caterer was not active from July of 2021 on social media and all of a sudden was active after I reached out again this month. I even told them in the last email that if they cannot do our wedding anymore then we’d like to arrange some form of refund. Any communication at this point would be nice so we can have a plan b.
No new contract was signed. Last actual conversation we had through email they stated they will reschedule with us once we had a date and to let them know at least a month or two in advance. This is well over 5 months in advance.
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Just Said Yes March 2022
Kelsey · on October 20, 2021 at 7:07 PM
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Yes at this point my partner and I want a refund since the lack of communication has been an answer enough for us.

And yes there was a contract theres payment receipts. There is paper trail of conversations of them saying they will work with us.
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Master October 2023
Cece · on October 20, 2021 at 11:37 PM
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Unfortunately, with their blatant lack of response, I would probably consult an attorney to see what recourse is available to you and what your next actions should be. This is all so terrible- I’m so sorry you are dealing with this!
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Just Said Yes March 2022
Kelsey · on October 21, 2021 at 2:07 AM
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Yeah we are trying to see if we can talk to an attorney. It’s been incredibly stressful as it is dealing with the rescheduling due to the pandemic and even more now having to deal with this unresponsive vendor.
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Just Said Yes March 2022
Kelsey · on October 21, 2021 at 2:15 AM
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Also sorry edit on post I meant rescheduling March 2022
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Expert March 2022
Melinda · on October 21, 2021 at 2:06 PM
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I would also contact an attorney. A lot of them do free legal consults.
Hoping you can find a reasonable plan B!
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