Unresponsive venue

I'd be driving my happy ass up there to express my displeasure at their lack of customer service. I cannot STAND unresponsiveness from people you are giving thousands of dollars to. I don't care that your wedding isn't until next year; you have questions that need to be answered, and you shouldn't have to try unsuccessfully for TWO MONTHS to reach them. Unacceptable. TBH, I'd be trying to find another venue.

Have you tried to call the venue and ask to speak to the contact directly? Has it really been two months without a return call or email? If that's the case, I'd print out every unanswered email and march my ass in there to demand an answer.

Have you tried calling them?

Maybe your contact doesn't work there any longer and he isn't getting your emails. Try calling ASAP

I usually prefer email, so that is where I start. Email my questions once, follow up a week or so later & then I call/leave a message asking then to let me know when we can setup a time to go over things. Sometimes, they might just call-n-get questions answered right over the phone.

Yeah I've called, I have his business card with his specific extension on it and get his voicemail. It really has been 2 months, the first time I tried getting in touch with him was in April because I was hoping to get an idea of what the grounds look like around our wedding date (if we can even have it outside, fingers crossed!). I didn't want to just show up and look around unannounced. But since then I've called and emailed with other questions and have had no answer.

@Vicki I did think about just showing up at the venue on a random day to confront the guy but I'm kind of a pushover and wouldn't really have the guts to do that lol

I guess no one reads posts. She said she's called repeatedly. Now what.

@Randi he's definitely still there, it's his dad who owns the place (it's a country club and absolutely gorgeous) and the plan is for the son to take over when dad steps down. Also his voicemail still says it's him.

Seriously OP, drive up there. You don't have to cause a scene, but you'll be able to actually get a hold of someone face-to-face and get your questions answered.

What I said is to call the VENUE directly. Not his extension or his voicemail line. Call the venue and ask to be personally connected with him, not transferred to his extension. Ask to speak to the manager or owner when you call the main line.

And @mel I can read - can you? I said to call the venue directly, not call her contact. What if he quit? Her calls could be going to a dead voicemail or email account.

I would call the venue and just ask for someone else, if possible. To whoever answers the phone, just state the situation, say you have questions about..., and ask to speak with someone, anyone.

I booked our venue, met with the coordinator (we live about 500 miles away) a couple times. She usually responded to emails and phone calls in a reasonable time. About a month from our date, she stopped responding. Radio silence and I was flipping out. I eventually got in touch with the venue (they only do events so don't have regular business hours) and found out the coordinator had left the company! No one reached out to me or anything. I was beyond pissed. Fortunately another person stepped in and ran it wonderfully.

@Sarah I wouldn't know who to contact, the only other employees I know of are the staff for their new restaurant, which I think they are treating as something separate from the country club because they have their own facbeook page and different announcements about events going on there

@Colleen I would have been flipping out too, omg!

OK, sounds like a plan. I will call the venue tomorrow (I doubt anyone is there now) and just try different extensions until I get somebody on the phone! This is so frustrating. I am so glad we're so far out from the wedding because I'd be having a panic attack if it were around the corner!

Maybe I'm in the wrong and maybe I wouldn't have the nerve, but I my first urge would be to email and call the venue and in the message/on the voicemail let them know that no one has contacted you after # attempts, but that since you have noticed they are so active on facebook you would be happy to explain your frustration about their poor customer service on their Facebook page.

I bet they would respond.

Call the general manager/director of the venue or anybody who is not that point of contact and ask to set up a meeting to discuss their unresponsiveness

@Evieeee he's actually the general manager (naturally...ugh) and handles the events. I know his role is evolving as his dad is getting ready to hand the club over to him but I just don't think that's a reason to ignore a paying customer!

Can you get ahold of his dad?

LOL that made me chuckle. Tattling to daddy! If I can find his contact info it may be worth a shot. I like the idea of posting to their facebook page... I haven't looked to see if it is open for anyone to comment but if it is... might be a good way to get his attention. But it makes me nervous because I don't want him to think of me as bridezilla tracking him down.

I agree with other PP call and or drive up there