Um..so my wedding planner just quit...!?!( update in comments)

I agree with the other brides, review her on WW. Let other brides know how sloppy she is

A mini update....So she emailed me back and said she will be calling me at noon to discuss (little late for that). She also mentioned that it was little things leading up to this that cause her to leave, but she NEVER mentioned ONE THING! So it looks like u quit without notice.

The only thing I can see is that I'm a very straight to the point type of gal. We had a business relationship and I never contacted her outside of business. I know some like to be besties with their planners, but I don't have to pay $2000 for a bff. Lol. My emails were never rude or snippy. I was professional and just got straight to the point. Idk what else she could be talking about.

I would ask for your money back. She did not "formally" terminate the contract. It sounds like she breached her own contract. Does she have a website or any reviews? She sounds like some fake wedding coordinator just trying to get money off of doing nothing,

She should have started with a phone call. The good thing about email is you have "evidence" so if it does escalate you have a record of interactions.

So she called me at noon and I basically asked what's the issue. She said the email I sent her asking her to please inform us of date changes without my having to ask first was uncomfortable. I was like um ok. I told her I never meant to be rude or offensive intentionally and she stated I was neither. So At that point I was like umm ok. Then she basically went on to keep saying that she's not comfortable working with me bc of my email wording. Um I thought u just said I was neither rude nor offensive. Then she said it was things leading up to this such as me questioning her about being quoted one price and given another. But then again she said I was never rude. The lady is insane. I had her on speaker and even my MUA was like wtf is she talking about. Lol. I'm just going to write reviews on every site she is affiliated with and I already have 3 potential new planners.

Wow ... I know you are out some money right now but this sounds like a crisis averted!! It sounds there was a high potential for her to have freaked out at your wedding!

I still think that you should look into seeing if you can get compensation for the fact that she was supposed to do things by a certain date and she didn't deliver.

even if you sign a paper, it's never absolute. you can always try to fight things. wonder if she'd be willing to work something out with you to keep you from giving her bad reviews.

if nothing else, please read things over with a fine tooth comb before you sign anything else.

good luck finding someone else!

I had the same thing happen to me with a groupon photog. He NEVER communicated with me or emailed me back and the one time he did he called me the wrong name. So I emailed him asking for a refund for my purchase and so on and got nothing back. So I spoke with groupon and they gave me my money back thankfully nothing went to him. Fast forward to 35 days before the wedding he emails me(finally) asking if locations and stuff has changed he hasnt heard from me. Like really?! Then I explained very nicely in an explain what happened that led me to getting a refund back and him never answering me and so on. He told me I have a signed contract what do you want to do. Mind you he never gave me the engagement shoot I was promised and we never met just unanswered emails to him for months. So he tried threatening to take us to court for $120! He even called FH the next day saying how hes sorry he was emotional last night from my email to him and that I needed to learn how to talk to people. He felt threatened. Nowhere in that paper contract did it say anything about a fee for terminating. So he just said he'll let it go because he knew he was in the wrong and we could have won in court. But seriously these vendors act like babies. The ALWAYS say they feel uncomfortable and threatened and thats why they can't work with you. Just to get your money back. He even said to FH that hes rendering his services lmao What services? we never met, you didnt give us our shoot that was promised you called me the wrong name, you never answered me and you even sent me someone elses photos in the mail. Please my time was wasted not yours.

That's infuriating. At the very least, I would do as PP said and send her a registered letter laying out what happened, explaining why she was wrong and telling her that if you do not receive a refund by a certain date (a few weeks later) then you will pursue all available options to you.

Good luck picking a new (better) planner!

@Morgan that sucks!!!!! Yea some vendors make you consider being way more leary.

Update: The planner returned me $480 of my $900 so something is better than nothing. She basically returned me my retainer.

I hate you had to go through that! The process as a whole is already expensive and then this foolishness happens. Glad you got some of your money back and I hope your experience is better the next time.

What the actual F***! I am angry for you!!! this is unnacceptable. I would be livid! I would pester her about getting the money back and also SLAM her with bad reviews and word of mouth. She sounds like she didn't really want to work with you to just up and quit over NOTHING! she's a WEDDING planner, her JOB is to keep brides calm and informed!!! im mad.

FutureMrsE, when she returned your money, did she provide an itemized list? If not, DO NOT CASH THAT CHECK. Request an itemized list and make sure you agree with EVERY expenditure she lists.

@Deborah yes. That's what I said!! I've already reviewed her everywhere I possibly could...even Yelp lol. What bride wants a planner that's going to just quit?! Foolishness!!

@BunnyLove Yes she had given me an itemized list prior. She returned via Paypal (my original form of payment)

It's like she's never encountered a bride before. She's in the wedding industry, she should know that most brides are on top of, and micromanaging EVERYTHING

Someone needs to tell that chick to get back on her meds.

This is preposterous! Contracts CAN be disputed...and I imagine at the threat of a small claims suit, she may actually work out a more fair and reasonable refund!? You paid nearly half of her fees...do you feel that she completed nearly half of her contracted work???

@supermanbride...my MUA said the same thing...she's like is this her first wedding? she has a lot to learn in this industry hahaha

@Kat Yes she refunded a little over half back. I hadn't even requested a refund yet and just refunded it. I'm sure its because she knows she had absolutely no merit in dissolving the contract. I don't mind her keeping half b/c she did do A LOT of work so far. I have every single vendor I need and she put together a great design proposal.

I'd still slam her in reviews.

She sounds extremely unprofessional. She probably hasn't worked with many brides, and if she has, those brides were not vocal, and just sat back and let her do what she wanted to do. That may have worked out fine for them, but if there is a client who wants a more active presence, then they have the right to be that way.

She probably needs to get some training in dealing with different personalities especially as a WEDDING vendor.

On the bright side at least you're dealing with this now, instead of later with more work on the table and more money having been spent.

Like everyone else said, work to get your money back (especially if she hasn't produced anything yet) and give her as many bad reviews as you can.

From your side of the story it doesn't seem like you were doing anything wrong. It's your wedding, not hers. She can plan hers with her own timeline, but you have your timeline and you deserve for it to be kept.