Courtney
Just Said Yes August 2020

Searchable Wedding Website

Courtney, on January 2, 2020 at 3:13 PM Posted in Account Support 0 9
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Has anyone else come across this problem? My Fiance and I spent a lot of time making our wedding website on wedding wire but now we are not "searchable". The only way people can get to our website is to know the exact url. They cannot go onto wedding wire and search for us. Super bummed about this! WeddingWire support- can you help?

9 Comments

Latest activity by Ester, on February 3, 2020 at 4:19 PM
  • Rachelle
    Beginner February 2020
    Rachelle ·
    • Flag

    I'm having the same problem, UGH!!!

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  • Michaela
    Super May 2020
    Michaela ·
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    Wedding wire is super glitchy Smiley sad Sorry this is happening, hopefully they will fix it soon!

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Courtney, I'm so sorry you are having trouble with the Find a Couples' tool! Our Development Team is aware of an issue that can cause some accounts to not appear in search results. Please don't hesitate to reach out to us at help@weddingwire.com for any updates!











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  • Sara
    Savvy October 2020
    Sara ·
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    While I understand you are "aware of the issue", how about a little bit more information on what your IT team is doing to rectify this problem. It seems as though MANY brides are relying on the Wedding Wire website to manage guests lists, capture RSVP's, aid in seating charts, etc. and being unsearchable in the database is causing some serious angst and distress. What is the plan moving forward to resolve this for all of us who are not found in the database. Invites have been printed- so cancelling the website and starting from scratch IS NOT a reasonable solution at this time. This is completely unacceptable.

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  • Deidre
    Just Said Yes August 2020
    Deidre ·
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    I'm having the same issue!
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  • Sara
    Savvy October 2020
    Sara ·
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    “It’s a known glitch in the technology and the software people are aware.” Literally no explanation of a plan of attack, how they are going to resolve and that we should jus have our guests type the URL. Completely unacceptable if you ask me.
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  • Deidre
    Just Said Yes August 2020
    Deidre ·
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    I reached out to support, I'll update you if they get it fixed.
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  • Ester
    Dedicated April 2022
    Ester ·
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    I've emailed support about this issue for over a year when I first started on my website. I am FURIOUS on this issue. I cant switch sites at this point because invitations state weddingwebsite. SUPER FRUSTRATING!

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  • Ester
    Dedicated April 2022
    Ester ·
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    Sorry to be so blunt and a hint of rude but are you guys searching for techs or something? I mean, this issue has been going on for over a year now. I have been super patient but a year for you guys to solve this issue?!?! NO excuse for this

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