I'm really conflicted on this one...
I hired a string quartet for my wedding ceremony. In the chapel where I got married is a loft where I wanted my musicians to be, but I expressed my concern to them that it may be difficult for them to see everything. I thought that if they couldn't see what was going on, it'd be difficult to time the songs. They reassured me saying that they have plenty of experience on planning and was confident they would get it right.
I entered the chapel with the Bridal March playing, which started absolutely beautifully. I barely heard it because I was so nervous. But the issue happened when I got to the altar. I guess they couldn't see me anymore and didn't know when to stop the music. So they kept playing and abruptly stopped the music. It was NOT a smooth transitions. Someone probably gestured to them to stop the song immediately. To me, it sounded horrible. It was as if they didn't know how to end the song properly. I could have just stood there until the song was appropriately stopped.
Honestly, I was really upset. I don't know if my guests even noticed, but I did. I was pretty embarrassed and it felt like everyone was laughing at me. It's ridiculous, but that's how it felt.
This sounds really mean, but I kind of wished I had tipped them less. I set up envelopes for my coordinator to give them and I put in a good amount for them. I also wished that they emailed me and apologized for abruptly ending the song. Perhaps explaining what happened.
Should I contact them or should I just forget it? It's really difficult for me to move on from it, especially because my reception did NOT go as I wanted it to.
Other than messing up the Bridal March, it was really nice to work with them.