Purchasing a Custom Domain

Yeah i had a lot of problem with WW's wedding website so I only use the forum now. I purchased a custom domain using the knot and have had 0 problems. I have the RSVP w/ meal options all set up and the site is done and ready for guests. I paid about the same $20 ish dolars and like i said, the app/site is way better in my opinion.

also wanted to add i have emailed the knot when i did have a minor issue (more like i couldnt figure something out) and i received a resposne within hours. wedding wire still hasn't emailed me back and it is months later

Right after posting this I received an email from Wedding Wire confirming my domain was live. I would recommend using the Forum versus emailing support for anyone having issues.

I switched to the Knot too... much better, no issues at all

I am having the same issue... I purchased the custom domain for 2 years but nothing on how to launch it... I debated so much on whether to go with the Knot or WW, stuck with WW because they had a seating plan tool, but not sure if this was the right choice I will email the support team too, but hoping maybe posting here will be quicker

View Quoted Comment I emailed them as well and the issue was resolved quickly. I think the custom domain is much easier for guests. The planning tools on WW are definitely helpful. Good luck!

I'm experiencing a very similar issue. I purchased a custom domain name a few days ago and I am unable to access it. When I go on the custom domain page now, it still shows the domain I "purchased" as still available. I need to send out invitations ASAP which will include listing this domain, but before I do I'd like to know the website I purchased is working.

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Hi Robert, we are so sorry you are having trouble! Please reach out to our Support Team at help@weddingwire.com so we can further investigate this for you.

I'm having the same issue about my custom domain and I just send the email to support. Still waiting for an answer

I am having the same issue with my custom domain. I reached out to help@weddingwire.com and I received a very generic (and unhelpful) message in reply. I need to send out my save the dates soon and need to know if my domain is ready to use-or get my $24 refunded.

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We are having the same issues. We purchased our domain, but have not heard anything on how to activate it. When I visit the page we get the same error. Unreal

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If you have a the knot account I used them for the website/rsvp feature for my wedding last year and I had good luck with them!

View Quoted Comment I actually just transitioned to Zola-so much better. Super sad though because Wedding Wire had so much promise.

Does anyone know if I can purchase more time on the domain? I realized I only paid for 1 year but our wedding is in a year and four months lol

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I just wrote a post regarding issues with domain renewal: https://www.weddingwire.com/wedding-forums/issues-with-domain-renewal/5325422448174e69.html

View Quoted Comment Thanks Kate! This is helpful!

Most people go to Withjoy.com or wix.com instead to bypass the glitches

I am having this same issue. I just paid $35 for the custom domain I chose and there are no instructions on how to launch it with my wedding website already created. I could definitely use some help.

I'm glad that I'm not the only one with the issue! I thought it was strange that my payment went through without any other information about how to launch our website. We're trying to purchase our Save the Dates with our Customized Domain so hopefully this can be resolved soon or get a refund.

I'm having the same issue. I purchased today, but no information on when or how to activate my custom domain. I wish I would have read this forum before purchasing, I would have definitely reconsidered the options.

If I don't get a response in the next few days, I think contesting with my credit card and filing a complaint with the BBB might be best - it's unfair that this issue has been going on for years with no real resolution. I seems like this is a common issue among those using the service. You can't just take someones money and not give them the service they paid for, pretty sure that's called fraud.

Same issue! Why isn’t my domain live? This is very frustrating, even though I liked some other aspects of the site. Also, they don’t let you add Honeyfund or other retailers other than their selected/preferred few, which is really not cool :-/.