M
Just Said Yes November 2019

Purchasing a Custom Domain

Melissa, on July 5, 2019 at 3:50 PM

Posted in Account Support 24

I purchased a custom domain almost a week ago through Wedding Wire and only received a confirmation of the purchase - $24/year and no other instructions on how to launch the custom website and link it the current wedding wire site I already built. I've reached out to their support team now twice via...

I purchased a custom domain almost a week ago through Wedding Wire and only received a confirmation of the purchase - $24/year and no other instructions on how to launch the custom website and link it the current wedding wire site I already built. I've reached out to their support team now twice via email which seems like the only way to contact them. No response in 6 days! Has anyone else experienced this ? When I go on the custom domain page now and search the domain I "purchased" it says available. Any suggestions on how to get this fixed or a better way to get Wedding Wire to actually provide customer support would be greatly appreciated.


24 Comments

  • Raven
    Just Said Yes July 2022
    Raven ·
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    Hi Leigh,

    So quick update. I emailed help after posting here and they were quick to turn around and get things operations. I'd reach out and tell them you purchased the upgrade as well as letting them know what the domain is.

    After that, if should go up shortly.

    Cheers,

    Raven

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  • Leigh
    Just Said Yes April 2022
    Leigh ·
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    Send them an email help@weddingwire.com
    They got back to me and made the site go live quickly.
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  • Leigh
    Just Said Yes April 2022
    Leigh ·
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    Whoops I just replied same thing to you! Lol! Best wishes to you & yours and congrats, beautiful!
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  • Raven
    Just Said Yes July 2022
    Raven ·
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    No worries! We all have to help each other out! Best wishes to you as well. Congrats and good luck, lovely Smiley smile

    • Reply

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