Kate
Beginner October 2021

Issues with domain renewal

Kate, on January 5, 2021 at 5:11 PM Posted in Account Support 1 3
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I purchased and activated a premium wedding website domain via WeddingWire. There are now 4 days until the expiration of my purchase, and I have yet to receive a prompt for renewal within the website editor. Can you please assist me through the domain renewal process?


DETAILS


I purchased and activated a premium wedding website domain for $35 on Friday, January 10, 2020 via WeddingWire.


By July 2020, it was apparent that Trevor and I would be unable to have the wedding we had envisioned. Due to COVID-19 restrictions and a concern for the safety of loved ones, Trevor and I postponed our wedding celebration.


Shortly after making this decision, I contacted WeddingWire Support to inquire about the domain renewal process.


The WeddingWire Support representative who responded to my inquiry said that my purchase is set to expire on Saturday, January 9, 2021. It was my understanding that I would be prompted to renew my domain purchase 30 days prior to this expiration date. Therefore, as suggested, I set a calendar reminder for domain renewal on Thursday, December 9, 2020.


On December 10, when I had not received a domain renewal prompt via email or in-app, I contacted WeddingWire Support, requesting information and assistance (122670). Unfortunately, the instruction provided was not only insufficient but also incorrect. Then, the representative corrected herself, advising that I continue to log into my WeddingWire account for another week and search for a renewal prompt...


The following day, I requested additional help (123073). In reply, the representative copied and pasted a response from the previous request thread, stating that I should have received a prompt to renew 30 days prior to the expiration date.That date had already passed...


There are now 4 days until the expiration date, and I have yet to receive a prompt for renewal, clear instructions on where/how to locate this prompt, or alternative methods of renewal.


I scoured WeddingWire's site for another resource. The only one I found listed similar information as was provided to me in July:


If you would like to keep your domain active, please follow the pop up instructions that will appear within your wedding website editor up to 30 days before your domain expires. If you have any trouble with your domain renewal, please reach out to us at help@weddingwire.com as soon as possible. We are currently unable to retrieve domains that have expired in our system.

I contacted WeddingWire Support, the admin/registrant, and the registrar about this and the issue still isn't resolved. Has anyone had luck with renewing a domain they purchased via WeddingWire?

  • Hosting Provider Organization: WeddingWire
  • Hosting Provider Email: help@weddingwire.com
  • Admin Organization: Wedding Planner SL
  • Admin Name: Martinez More Gregorio
  • Admin Email: ws@bodas.net
  • Registrant Organization: Wedding Planner SL
  • Registrant Name: Martinez More Gregorio
  • Registrant Email: ws@bodas.net
  • Registrar Organization: EuroDNS
  • Registrar Email: *******@*******.***

3 Comments

Latest activity by Michelle, on January 6, 2021 at 4:21 PM
  • Jaime
    Savvy November 2021
    Jaime ·
    • Flag

    Thanks for posting. I am following because I will be in the same boat in a few months.

    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Kate! Please reach out to us at help@weddingwire.com so we can further investigate this for you.

    • Reply
  • Michelle
    Rockstar October 2022
    Michelle ·
    • Flag
    Most people are using Withjoy.com or Wix instead.
    • Reply

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