Planner response time??

We are planning a semi-elopement for this coming April. Elopement style but taking 8 guests with us - not sure if semi-elopement is the right term? Either way, we found a coordinator for the area of the ceremony; Asheville, NC. They handle the permit, photography, flowers, and officiant. We've chatted back and forth a little and discussed location and date. The coordinator was supposed to prepare a formal proposal and email me back. One of the selling points for this company was many of the reviews boasted about quick response times... but, I'm not experiencing that. I've had to send a follow up email 4 or 5 days after the initial emails before I get any response and even then, there is no acknowledgment of the length of time that has passed. I understand it's an elopement, and everything is fairly simply. My pain point at this time is just getting confirmation on the date so I can book accommodations for our guests, which are going to be a lot less expensive if we book non-refundable, but I don't feel comfortable doing that without some sort of confirmation on their end. Hotels in this are go quickly and prices can change drastically. Is this lengthy of a response time normal or am I being impatient? ( Impatience on my part is not entirely unheard of ) Would it be crazy to just go ahead and book the hotel?