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Mrs Drakthal
Master September 2013

My wedding ring broke--Pissed is an understatement-update in comments

Mrs Drakthal, on October 31, 2013 at 8:11 AM

Posted in Etiquette and Advice 26

I will never give Zales one more dime. After the fiasco of having to have that ring sized three times for them to get it right. After being treated like shit in one of the other stores because I had the audacity to walk into their store with my non-white daughter (found out from someone that was...

I will never give Zales one more dime.

After the fiasco of having to have that ring sized three times for them to get it right. After being treated like shit in one of the other stores because I had the audacity to walk into their store with my non-white daughter (found out from someone that was exactly the prob the lady was once married to a black man). I wake up this morning and hop in the shower, go to wash my hair and suddenly my ring is catching in my hair. I pulled my hand away to discover a chunk of the gold missing from the back of the ring. The break is not jagged it is perfectly smooth. Obivously the chunk of gold that is missing is the "piece" they put in to size it!

I am done with Zales! I have worn that ring for exactly one month and two days! I want my effin money back and will go replace it at a real jewelry store!

26 Comments

  • Holly O'Neill
    Holly O'Neill ·
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    Mrs. Drakthal....I am so sorry they let that happen to you, they should have never siized it that much!...rings are not meant to be sized that much. I would recommend a Jared's or a local jewelry (they have jewelers in-house)...but still if they want to just size it for you know now that is not what they should do...especially if there are diamonds in the band! I am so sorry! Good luck!

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  • Mrs Drakthal
    Master September 2013
    Mrs Drakthal ·
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    No I will never allow Zales to do anything for me again. I am getting my money back and we are going to Jared's where Hubby's ring came from and I am going to pick a ring I like and be happy. It just makes me mad that they lied to me all along about the ring.................

    The first time they sized it they were supposed to size it by about one full ring size, they sized it by maybe a 1/2 a size. I tried to tell the girl when I picked it and the engagement ring up that it was not right. She told me I did not understand how "enhancers" work and that it was right. Well I was losing weight at the time so I took it home and figured I would deal with it later. So I waited a couple of months, still could not wear it so I took it back this time they took it up a bout a full size.......now I could get it on but it hurt and I had to use soap and lotion to get it off. cont......

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  • Mrs Drakthal
    Master September 2013
    Mrs Drakthal ·
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    The third time we went to a differnt Zales. I was in tears by now because I hated the ring by now. So off it went with her saying it needed to be sized a full two sizes to fit my fingers. Well I even mentioned that sounded like a lot and was assured that if need be they would get a new ring. So we got it back it seemed to fit. And six weeks later we got married.............

    One month and two days after our wedding the chunk of metal they added to the ring to make it go up over two sizes fell out........................

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  • Mrs. Shanon V
    Master May 2014
    Mrs. Shanon V ·
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    My eyebrows are shooting off my forehead. Unbelievable!

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  • Anisea
    Master July 2014
    Anisea ·
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    That's terrible can u return it? Jared in Brentwood Is much better

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  • R
    Just Said Yes April 2014
    Ruth ·
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    I bought my wedding and engagement ring from Zales as well. I've only been marriage for 5 months and as I was putting on lotion last night the whole setting just popped off. I'm EXTREMELY upset especially having read the previous posts. I love my ring and now am worried about future problems

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