My venue has received new owners...

Long post alert. 🚨
I’ve had my venue booked since August 2018. They got new owners in January 2019.
Two weeks ago I texted my venue wedding planner/event coordinator, Patrick, to schedule a rehearsal dinner. Two days after that I received a text back from him that he is no longer working there as of March. I was HEARTBROKEN. He was truly amazing and I bragged about him to anyone who asked about how the wedding plans are going.
I called my venue immediately to see what the heck is going on regards to my wedding. This lady picked up and I said I would like to speak to someone in regards to my wedding in September and she said I’m the one for that how can I help you and introduced herself as Samantha. So I go on and say “I JUST found out that Patrick no longer works there anymore and I’m heart broken-“ she cut me off when I said that and said “DON’T YOU WORRY you are in good hands I will take good care of you and I will honor all of Patrick’s prices, blah blah” Trying to make me feel secure about the situation and scheduled an appointment to meet to move forward with our wedding plans....so I thought.

We get there, she can’t find our wedding in file, can’t find it on her computer, so she said “okay let’s start from scratch” ..... from scratch?! When I’ve chosen my decor, set a wedding timeline, bridal party arrival time, food...... you ladies know the deal. The wedding is 3 months away!!!!!!

She goes on and starts asking what we chose for food we explained what we chose and she said “oh wait, the new chef doesn’t do this, this, and that.” Um.... new chef? Ok.. so there’s a new owner, new chef, new event coordinator. Great. So she basically had the event menu we chose from and threw it in the garbage next to her and said “that’s from the 80s chef has to make a new event menu I’ll get it to you by the end of next week.” AHHH ok ok...

We tried to keep it calm and by we I meant I tried to keep it calm and my fiancé it just looking at me waiting for me the blow up cause he can see it in my face.

We continue on with talking wedding timeline. She asked if the girls plan on getting ready there and I said yes we planned to arrive at 12pm for make up. So she begins to type in her computer and say “bridal suite and groomsmen room fee” and I said excuse me? Room fee? It was included with our original wedding package and contract... you know... the contract we put our deposit down with!
She begins to tell me the new owners “have” to apply the fee.. okay so here’s me again not trying to lose my mind about a room fee that is ALREADY AT THE VENUE.

I go ahead and begin to say we want to schedule a food tasting when she gets the new menu to me. I said “that’s still included right?” She goes and says food tasting is extra.... yes I'm freaking out at this point even MORE.
I told her we are bringing our own cake, I laughed and said is there a fee on cutting the cake now too? And she didn’t find it so funny and said “yes there is”. I lost it and started crying. Feeling hopeless thinking it’s going to be a disaster.

Side note: I have a contract from the day we booked our wedding in Aug. 2018 with our receipt of the deposit down for the prices that we were told. She said she would “honor” all of Patrick’s prices and she hasn’t honored ONE thing.

When I started crying she began to say “bridal suite and groomsmen suite fee waived, cake cutting fee waived, food tasting fee waived” like she’s doing us a favor... she’s not doing us a favor that’s what we expected when we put our deposit down!

as of yesterday I received the new menu package by email. She left a voicemail and said to call her ASAP to go over the menu together. We chose the highest buffet package that was $55 per person, it included ANY 4 entree’s of OUR choice, hot Hors devours. you know the deal.

Now this new package says $65 per person for 4 entrees but you HAVE to pick one of each.. chicken, pork/beef, fish, and pasta. We STRESSED to her the day we first met with her that we do NOT want pasta as a main entree we would like it as a choice for a side. I explained to her pasta is cheap and we want want our moneys worth. She wasn’t happy about that comment but with Patrick and the other owners I was fine to chose ANY MEALS we wanted. We argued on the phone a bit yesterday about the food choices and the price...that still no prices from my deposit date have been honored to me. Her response to this all is “there is nothing I can do since we already waived the bridal suite and groomsmen suite for you”. SHE DIDN’T DO THAT FOR ME. THAT WAS ALREADY INCLUDED TO BEGIN WITH.

my future brother in law is a lawyer and I’m going there today to show him my contracts and paper work because he says we have a valid argument.

sorry for this long, long, post but if you made it this far. I appreciate you. ❤️