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Sunny
Dedicated June 2011

Making a formal complaint to a florist...

Sunny, on May 18, 2011 at 3:09 PM Posted in Planning 0 6

Ok, so back in December I booked my florist- who works for a fairly large company. His name was Frank and he's pretty well known in my town because he does such great work. I booked this company specifially because of what I heard about him.

In March I heard (from someone on theknot) that my florist left the company. I had to contact the business and ask them- because they never contacted me. I was told, "Oh I was just going to call you today and let you know." I shrugged it off, met with someone else, and everything seemed okay- though I was upset he left I felt ok with the new florist Jill.

I scheduled my last meeting which was last week with Jill. She was not there, I had to meet with someone else again! She didn't know my flowers, didn't have them pulled (the point of the appointment) etc. I made another payment & left with a print out of what I'm having done.

While i was looking over the printout, I noticed "greens" were listed. During my original consultation I brought

6 Comments

Latest activity by Mrs. Redin, on May 18, 2011 at 3:47 PM
  • Sunny
    Dedicated June 2011
    Sunny ·
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    Photos of everything exactly how I wanted it. No greens. I told him I wasn't a fan of them & he told me that was okay.

    Now, I emailed Jill and she told me that if I want no greens then the price will go up. Seriously??? I haven't responded yet to the email but I know I need to complain. Should I make a formal complaint to the manager or wait and see how she responds?

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  • Sunny
    Dedicated June 2011
    Sunny ·
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    I'm already spending $1300!

    Here is the email I have written up so far,

    "During my initial consultation with Frank P. I had photos of the flowers & arrangements that I wanted, exactly how I wanted it to be done- none of which had greens in them (nor did he mention adding any greens to it). I specifically mentioned at my consultation that I did not like the look of greens & wanted to avoid them.

    This is beginning to get frustrating because now I've met with three different people, none of which are who I met with initially to book Mulhalls. I was told that I'd be able to get the look I wanted for the price quoted during our meeting- and because of that I went with Mulhalls over other florists I had met with..."

    Should I add, delete anything?

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  • Kimberly
    VIP August 2011
    Kimberly ·
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    Okay, first off breathe. This isn't the end of the world. It's just a misunderstanding. People leave jobs all the time, it's life. I know I disappointed a bunch of brides when I left my most recent job. Do you have an original proposal from the first florist you met with? If so, good! If not, it's going to be tricky. I recommend going back in for a follow up consultation with the newest person and request that a manager is present because there are discrepancies between the flowers your originally discussed and agreed upon with Frank and what you now have. Then CALMLY review everything you originally discussed and see what they can do for you. If you go in screaming and angry they won't take you seriously. If after that they still won't work with you, then you can be angry Smiley smile

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  • Kimberly
    VIP August 2011
    Kimberly ·
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    I think this is a situation that you should call the florist instead of an email.

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  • Sunny
    Dedicated June 2011
    Sunny ·
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    Yes, I suppose I could call her...

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  • Mrs. Redin
    VIP January 2022
    Mrs. Redin ·
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    I agree, I say call, and just calmly explain what you've sadi above. Just make sure htey dont feel like you're attacking them, or they might get on the defensive too.

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