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Just Said Yes October 2025

Love a venue but can't get a response

Alyssa, on May 21, 2024 at 10:09 PM Posted in Planning 0 6

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Hi friends! My fiancé and I are getting married in fall 2025. We found what appears to be a perfect venue and when I first inquired they were super responsive, but now it's been over a week since I tried to schedule a call and I've sent two emails with no response. My partner called today and also got no response. It's a smaller venue and I don't think host a lot of weddings, but I'm wondering at what point I nix them and if, when I do, I should let them know that their lack of communication was the reason we're looking elsewhere. I would hate for other couples to go through the same thing! So bummed!!!

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Latest activity by Elly, on May 22, 2024 at 9:38 PM

Rockstar December 2022
Michelle · on May 22, 2024 at 11:39 AM
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Have you visited in person? Try calling on a Wednesday or Thursday when they are not as busy. If they don’t respond after 5 business days, move on to some place else. Write a review on Yelp about your experience trying to reach them to help out other couples. That will be seen by couples who don’t visit TheKnot/WW for vendors.
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Rockstar October 2023
Cece · on May 22, 2024 at 12:17 PM
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If it’s a small venue that doesn’t host a lot of events, they may be understaffed. Usually places like that have one person in charge of all events. It’s possible that person is on vacation. If this is your dream venue, and you really want to host your wedding there, I would give them another week before moving on.
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Just Said Yes April 2025
Natalie · on May 22, 2024 at 1:14 PM
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You most definitely want a venue that will respond in a timely manner especially that u don’t want anyone capturing the date you are trying to save just see it as they may not been the perfect one for y’all and a way better one may come along good look on finding your venue
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Rockstar July 2019
Veronica · on May 22, 2024 at 1:40 PM
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As much as you might love this wedding, I would move on. You don't want to work with a venue that has ghosted you. That would make planning extremely difficult and stressful.
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Rockstar January 2024
Andrea · on May 22, 2024 at 4:53 PM
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If they’re not responding now, will they respond when issues crop up later? I’d go ahead and cross them off your list. If they eventually reply to you (I had some vendors suddenly email after months of silence), then I’d definitely say you decided to look elsewhere because they didn’t respond after multiple attempts.
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Rockstar August 2023
Elly · on May 22, 2024 at 9:38 PM
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This is a definite red flag. Wedding vendors should always be communicative. Just like any business engaging clients, responses should be within 24 hours. It is true that they could be understaffed, but had that been an issue, they should have been transparent about it from the get-go. They might try to sweet talk you in to booking, but frankly, I wouldn't do it if I was in your shoes.
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Love a venue but can't get a response

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