I'm torn. FH got my E ring custom made (I helped design it).... but I hate it. What should I do?

...and I hate it. It looks somewhat like what we discussed, but all that was supposed to make it look vintage and detailed actually look like someone took a pointy marker to the platinum. Oh, and the next morning (Christmas day) when we were announcing our engagement to our families... a diamond fell out of the ring! To her credit she said she would repalce it and fix it at no cost. Finally, when we picked out the stone I distincly remember it, and it had a tiny mark on the corner. She said the prongs would cover it - I was fine with that, cause it was really tiny. When I got the ring I instantly noticed a pretty decent size scratch all along the side.

SOOOO... what do I do? It has been several months now, and she was going to make our wedding bands, but I don't want her to. We are not protected cause we didn't go through the website. I already got pass the super awkward conversation of telling FH how I felt...

Now I have to figure out what to do. Help???

Honestly I would tell her you don't like it and kind of take it from there. And the sooner you do it the better it will be. But I'm assuming you have been wearing it since you got it in December so that may also be an issue. She may be able to fix it to how you originally wanted and you may have to pay more but it may be worth it in the end.

I agree with laudie... I would tell her that you don't like it. If she is not willing to fix it perhaps you can find another jeweler that can? That's too bad

I would find another local jeweler.

She shouldn't have been on that website if she didn't agree to their terms. I find it suspicious and sneaky that she's on that site, but that she's not willing to pay the site the commission. The site was not supposed to be a free advertising service for her!

Not only that, but she did NOT make the ring you wanted. I know that drawings and concept art are not exact, but trust me--you should not feel this way about your custom made ring. The imperfection wasn't covered, the stone was scratched ... she is not a good jeweler!

Find someone else, and tell them what happened. They may be able to fix up your engagement ring so that you are much happier with it. And either way, I would NOT give the first jeweler any more of your business or your money!!

Thank you. I'm also thinking about finding someone who can maybe melt it down and start over...since we already have the platinum and the stones. I hate this but know I have to do something.

I just saw your post Stephanie, thank you. I can't help feeling like I did something wrong, but at the same time, I felt like we did all the necessary research, I asked the right questions...it just turned out that she didn't know how to do this work.

Can we see a picture?

I'm trying to get a picture... here is what it is supposed to look like - the changes are the box that holds the stone is supposed to look like two crescent moons with their back to each other, and the band is supposed to get thinner the further away it is from the stone.

Here is what she made. The pictures actually make it look prettier than what it really is on the second picture you can see the scratch, and the sloppy detailing... they are random swiggles, some are even just lines. Also, you can see how the diamonds aren't placed symetrically. This ring was not cheap which is why all things little things bug me. She said she would make it identical to the other.

If FH already knows then go get that thing fixed girl!

Oh wow, yeah. I can see exactly what you mean when you say that the pattern looks more like it was drawn on, and I see the scratch and the asymmetry.

(Not that you should hate it even more, but you are NOT crazy).

You definitely did not do anything wrong. This person took advantage of you, and I although I wouldn't necessarily accuse her of wanting the transaction separate from the website BECAUSE she knew you'd be less than satisfied, I definitely think it was unprofessional of her to ask you to do something that would benefit her (she gets all your money and doesn't have to pay the website at all) and that would directly disadvantage you (you can't take advantage of the protections). This is 100% on her!!

By the way, I think the picture you posted of the original design is LOVELY. I'm so sorry you didn't get the custom version you wanted. My partner and I are planning on meeting with a jeweler this week/early next week to design my ring, and I'm also having a non-diamond center stone, so I always love seeing that I'm part of a community!

I agree with Stephanie that she took advantage of you. What happened is definitely a mistake on your part but one that I probably would have made myself. We tend to put too much trust in people and assume they are good people too but unfortunately that is not the case all the time. All you can do from here is either tell her you don't like it or find another jeweler and take the knowledge of what happened with you in case you encounter something similar with other things.

Thats crazy mine is custom too and looks alot like that! I do love mine though sorry!

Alexandria, yours is beautiful! I love the color! ...and it looks very well made.

My suggestion, first, would be to no longer have any additional work done by her. If you seriously cannot deal with the ring, would it be possible to go back to her and voice your dissatisfaction with the quality of the design and workmanship and that you would like a partial refund. If she refuses, let her know that you'll go back to the company that you originally were supposed to deal with and explain how she manipulated you out of dealing with them. Hopefully that'll give you some recourse.

As far as the actual stone goes, do you know if it had any engraving that would you allow you to determine if it was the original? Is there any possibility that it was switched?

Actually, SXC, based on everyone's responses, that is exactly what I'm going to do. I'm going to contact her and nicely tell her my concerns. From there I'll see where it goes. I don't know about any engravings, but that would be interesting to look into. I honestly don't think she switched it. I think that maybe at the point of setting it, it slipped and scratched.

Also, I think you just got your 4th * right now. Congrats!

I see what you are saying... I was at first super opposed to going ring shopping together, and he had so much work and research trying to find the perfect ring.... but then he came to me and said that he pretty much knew what I wanted, but needed help narrowing it down....so on this I feel like I should be the one to fix it, woman to woman I guess.

I would definitely not send it back to the woman who did it.

I agree w/ Amy S, let your FH deal with it.

Wow that is so shady of her all around. I would let FH deal with it, as I tend to be "not nice" when I am unhappy. He keeps a level head and is better at talking in situations like this.