How to handle vendors that messed up?

The Videographers microphones interfered with the DJ equipment which I specifically asked him about ahead of time and was told there would not be an issue whatsoever. This caused us to miss 45 minutes of our 4 hour reception for the grand entrance due to them fixing it which was horrible. I felt like that cost is several thousand as we paid so much for the reception and were just standing waiting to enter with the bridal party while they figured it out. I don't think I should say anything til we get our video back as we don't want him to slack on our editing or something but to me that was a huge deal particularly since I addressed it ahead of time.

What would you do? Yes these were all pro vendors that we paid good money for.

First thing I would have done is not miss 45 minutes of my reception due to a mic problem. That's a long time. I would have just had someone cue a song on You Tube from their phone and walked in.

The wedding is over, so not sure you can do anything about any of the things you mentioned except to leave them in reviews for the vendors.

I have honestly never heard of a videographer's mic screwing with a DJ's system, and I have done many, many weddings with both in play. I don't even know how someone would even figure out to ask about that.

I never would have waited 45 minutes to enter the reception.

It seems like something is going on here beyond what you know.

The DJ song thing I know is super disappointing and I can completely understand why you're upset but accidents do happen and if that's the only one he made I wouldn't hold it against him but I would leave that in your review of the vendor. The videographer I think warrants a discussion because that caused you to miss part of your reception but I agree that I would wait until the video is done too. And the florist? To me that's unacceptable because it clearly is not how you ordered it and I would address that asap and try to get my money back for what wasn't right.

@Celia - when I asked him about interference (before the event) I was thinking more feedback issues with like squeeling that you get when mics are too close to each other. At the event after pictures they lined us all up and we were waiting for the grand entrance and it was taking FOREVER so I asked our coordinator WTF was going on and she said there was an interference issue between DJ and videographer mics. Maybe I should ask our coordinator for more details to understand better. I have no idea about how any of that works but in general just ask a lot of questions which is why I had asked him about it when we were having final discussions before the big day.

BTW I'm not sure if you remember but I asked you your format/advice for writing our own vows. We did exactly what you recommended and it turned out so beautifully so THANK YOU!!!

Sorry, hit send too soon....

The florist? You need to have a discussion.

But here's the thing. I'm sure if you ask your guests if they had a good time, the color of the flowers or the wrong song didn't impact their experience at all. I know, I know....it pissed you off and it should. But as I tell my couples, there are always two parties going on; the one you imagined and the one that happened. The trick is to figure out how far apart your vision and their reality was, and if it really, in the overall scheme of things, matters.

This isn't meant to discount your disapointment at all, and yes; if you hired pros and they screwed up? They should be held accountable.

Why did you miss 45 minutes of the reception? Why not just skip it or have someone play something on their phone. Honestly, although some may be disappointing I think it's time to look at the big picture. You are now married to someone you love and the little details of the day really don't matter. As hard as we try and make sure everything is "perfect", human error happens and it's easier to just move on. It honestly sounds like some little accidents.

@Kristin - I'm upset with myself for waiting that long but when I kept asking they kept saying it was almost fixed and to just hold on. We were having a good time with the bridal party waiting but still it was super disappointing.

@Kati, regarding the vows!!! Fabulous! I'm so glad!!! So many people ask about them here, maybe if you feel comfortable you could post them??

@Celia - I will totally do that in my pro BAM or a separate post. Great idea!

I have to agree with Celia. It will only cause you stress dwelling in the past. None of these things made such a huge impact that your guests had any worse of a time, and you're still just as married. It totally sucks, but I'd try to look at the positives. It's not likely you could get any money back anyway. Write your review and leave the bad things in the past. Here's to a happy marriage!

I should clarify these "mistakes" did NOT affect our guests experience and I didn't let a single thing bring me down on my fairytale day! I am married to the dreamiest man there ever was (in my eyes) I'm just asking advice as I'd like to ensure the vendors realize these things so hopefully it doesn't happen to other brides. We spend so much time making decisions so everything is just so.

I'm sorry these things went wrong with your vendors. You should absolutely bring these issues to their attention and ask them what they are going to do to make this a customer service success story.

Please don't just light them up with (deserved) bad reviews without giving them a chance to make it up to you $omehow. If they drop the ball after that then it's on them. As the saying goes, "If you liked our service tell your friends. If you didn't like our service, tell us." Best wishes!

I agree that you should complain to the vendors before giving them a negative review. The most egregious seems to be the florist.

I'd definitely talk to the vendors! Tell them their services were not up to par in your opinion and explain why. I agree the florist seems to just be the worst... especially if the order was very specific. Good luck!

I would absolutely bring these mistakes to the vendors' attention and ask for an explanation. These are not small issues. You went over the plans prior to the wedding day, and asked questions, and they still managed to screw up. We all love the praise pro vendors when they do a great job. Well, they also deserve to be held accountable for mistakes. Send them emails and see how they handle it.

If you are not satisfied will how they respond, then leave negative reviews.

The florist I believe owes you money back as it sounds like she got nothing right.

You just have to let them know what specifically you were dissatisfied with that way you give them a chance to apologize and possibly offer a small refund or something for the future yu can use. If they do not seem to care about what they did poorly. Leave them a review on here, google and yelp about your experience.

Yelp or review them so others know!

I understand you're upset- but it's no use crying over spilled milk. You are married- You paid a lot of money for it, so I understand you're unhappy. Review your vendors and say that. But be respectful and not emotional about your review. In the grand scheme of things, those things they don't matter. Do you think your guests noticed? I don't. Just breathe