Jayne
Beginner September 2021

Has anyone felt treated different by vendors because you don't have a wedding planner?

Jayne, on September 16, 2021 at 10:32 AM Posted in Planning 0 19
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Hi! I just got married last weekend and I am so relieved that it is all over (in many ways..). Wedding was lovely and I did not have any major issues throughout the wedding. However, I have to vent a little about how I have been treated by my florist throughout the wedding planning. My florist was one of the top vendors where I live so any vendor would know that florist. However, they never responded to my email while showing off all the meetings and mock ups done with wedding planners on her instagram. I was really frustrated since I felt that I was being totally neglected. I even called them a couple of times but they never wanted to have a call or in person meeting. I ordered a sample 3 weeks before the wedding and obviously it was not what I wanted. I POLITELY told them what to change and the response was I'd better look for another florist. It was 3 weeks before the wedding and I was in total chaos. She FINALLY offered an in-person meeting and I explained everything I wanted and that was it. Fast forward on my wedding day, flowers turned out great. I sent a thank you email, but she literally neglected my emails while showing off all the previous works done with other wedding planners tagging them saying like "it is always fun to work with the best planners in dmv (that is where I live)". There was no photos of the work done for my wedding, my email was totally ignored, and I am so pissed off by their unprofessionalism. Has anyone experienced similar issues like this? I am thinking of writing an honest review on WW and Knot.. What is your advice?

19 Comments

Latest activity by A.B., on September 19, 2021 at 2:28 PM
  • Candace
    Devoted March 2022
    Candace ·
    • Flag
    My day-of coordinator mentioned that wedding planners get kick-backs from vendors for mentioning them in their social media and websites. So vendors highlight those weddings and wedding planners so that they would send referrals their way. I think if you felt neglected and received poor customer service you should tell them directly, but I'm also not opposed to putting it in a review either. As a bride searching for a vendor without a planner, is definitely want to know if I'll be treated differently.
    • Reply
  • Stacey
    Super May 2021
    Stacey ·
    • Flag

    Her Instagram is a Marketing tool, so don't read any more into it than that. I imagine she gets lots of referrals/business from Planners who recommend her (assuming they legitimately endorse her work), so her social media post is simply a networking/marketing effort to maintain good partnerships and relationships within the wedding community, which in turn should keep her business stay relevant and sought after (you did mention she is one of the top florists in your community!). As far as being unresponsive, agree that is completely unprofessional, and I think totally within reason for you to leave a review highlighting that so future brides know that might be a challenge in working with her. I would certainly highlight that, the fact that you were told to find a new florist three weeks before your wedding (Yikes!) and her overall unresponsiveness, but whether you did or did not have a wedding planner isn't really relevant to her social media posts (I don't see anything out of line there).

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  • Mcskipper
    Master July 2018
    Mcskipper ·
    • Flag
    You can review her lack of communication, but I’d leave Instagram out of it. Frankly she might be just as terrible with direct contact with the planners as she was with you. Her Instagram is unrelated to her actual work and is more a marketing strategy for her business, and it may well be a two-way street (she may get some kick back from the planners she promotes , for example) , so, I’d try not to be to bothered by social media. That part isn’t personal and doesn’t matter much. That said her lack of communication absolutely matters and sounds terrible and is worth a mention in an honest review !
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  • Cool
    Super July 2020
    Cool Online ·
    • Flag
    So you were happy with your florals at the wedding but want to leave a negative review and hurt her business because she didn’t respond to your thank you email? You had a beautiful wedding - move on.
    • Reply
  • Jayne
    Beginner September 2021
    Jayne ·
    • Flag
    Yeah that's kinda what I thought.. All the vendors seem to tag each other on instagram as a marketing tool. But her unresponsiveness and lack of communication was totally out of line. I will try not to care about getting ignored with my thank you email but definitely do something about their attitude.
    • Reply
  • Mrs.a
    Master October 2021
    Mrs.a ·
    • Flag

    Did you ever stop to think that she didn’t receive your email or it got filtered to her spam folder? How do you know unless you ask, “Hey, did you receive my emails?”

    • Reply
  • Jayne
    Beginner September 2021
    Jayne ·
    • Flag
    View Quoted Comment
    Well, that is what I can definitely try. Thanks for reminding that. But I had been previously ignored at least 4 times before the wedding so I directly assumed that they just ignored me.
    • Reply
  • Mrs.a
    Master October 2021
    Mrs.a ·
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    View Quoted Comment

    Absolutely! I would like to think to give them the benefit of the doubt first. I would personally pick up the phone if I didn’t receive an email response just to make sure of it! Hopefully it is a situation where either they didn’t receive the messages or maybe they have been very busy because god forbid COVID and 2021 weddings are just crazy for everybody right now.

    • Reply
  • Michelle
    Rockstar October 2022
    Michelle ·
    • Flag
    Wow that is crazy. Be aware that if the review is not glowingly positive, it has potential to be disputed by the vendor. If you don’t want it to be potentially removed, post on Yelp, Google Maps, Facebook local groups, your personal Instagram.


    Can’t say that I have come across that personally but I imagine there are instances where it does happen. If that were to happen, I would drop them as a vendor (or potential if you haven’t hired them yet) and find someone else
    • Reply
  • Catherine
    Expert March 2023
    Catherine ·
    • Flag
    I’m so sorry you dealt with that. Would you like mind sharing the name? I’m in the DMV area too and want to make sure we didn’t hire the same florist as I don’t believe we will be hiring a wedding coordinator and I won’t stand for such behavior. I’m so sorry she didn’t reply to any of your emails. That’s very unprofessional
    • Reply
  • Sexypoodle
    Master October 2021
    Sexypoodle ·
    • Flag
    View Quoted Comment
    You took the words right out of my mouth… I totally agree with this. Your wedding flowers turned out beautifully. Where is the problem? Did you ultimately want the florist to post photos of your wedding on her Instagram?


    I saw this on Pinterest and it’s so true. Small businesses are so necessary, but they have it hard.
    Has anyone felt treated different by vendors because you don't have a wedding planner? 1

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  • Jayne
    Beginner September 2021
    Jayne ·
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    View Quoted Comment
    I am not frustrated because they did not post the photos of my wedding. I have been constantly feeling neglected because they did not respond to my emails but were so active on instagram.
    • Reply
  • Cool
    Super July 2020
    Cool Online ·
    • Flag
    View Quoted Comment
    But they came through in the end. Does it serve you well to spend time stirring over their communication when you’ll literally never speak to them again? Enjoy married life. You’re going to have a lot bigger issues you’ll encounter in life, put things in perspective. Again, you were happy with the flowers lol just… breathe and move on.
    • Reply
  • Jayne
    Beginner September 2021
    Jayne ·
    • Flag
    View Quoted Comment
    Right?! I really wanted to find another vendor but it was THREE weeks before the wedding. My husband and I were in crisis mode. All the other vendors didn't behave that way but I did not have a good luck with florist..
    • Reply
  • Sexypoodle
    Master October 2021
    Sexypoodle ·
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    View Quoted Comment
    I hear ya! But what they do on Instagram has no nothing to do with your email correspondences. Also, the person handling their Instagram updates might not be the same person responsible for answering emails. So, no need to be obsessed with their social media use their social media usage. But it sounds like they took note of whatever you emailed about because your floral vision was executed perfectly and your wedding turned out beautifully. If things had gone wrong, I would understand the urge to express a complaint. But the floral outcome was ultimately achieved. So they did their job.
    • Reply
  • Jacks
    Master September 2019
    Jacks ·
    • Flag

    Were you happy with the flowers? If so, why would you leave a negative review? I'm confused.

    • Reply
  • Jasmine
    Master August 2021
    Jasmine ·
    • Flag

    That's really unfortunate. I'm sure I bothered the hell out of my vendors but they all knew I didn't have a planner and not once did I ever feel I was treated differently. My florist was kind of the same way and I just figured (especially with covid and dates that had been postponed) that she was pretty busy with other weddings/events. She just gave me her cell number so it would be easier for her to get back to me when I needed. Of course, there were still a few times where I haven't heard back either because she overlooked or forgot to respond to my messages. There's a good chance it wasn't on purpose but on the bright side, at least she came through for your wedding day!

    • Reply
  • I_Do_Too
    Dedicated September 2020
    I_Do_Too ·
    • Flag
    If this were me I’d be tempted to note it on a review that correspondence with the florist was not great which can definitely dampen the overall experience with them (even if the flowers themselves were beautiful, you’re still paying for a service not just the end product). However I also agree that a negative review can really affect a small business. Perhaps it’d be better to write an email to the florist directly, this way you can voice your dissatisfaction and bring it to their attention without being punitive.
    • Reply
  • A.B.
    Dedicated November 2021
    A.B. ·
    • Flag
    View Quoted Comment

    I like this. If you still want to leave a review, I'd say give them 4 stars and say, "I gave them 4 stars because I had some issues with communication leading up to the event (long/inconsistent response to emails and calls, difficultly with appointments). However, the day of service was good and the flowers turned out beautifully."

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