Do not book your wedding on a carnival cruise ship!

This message is to warn anyone planning on having a Carnival cruise wedding to NOT DO IT! If it weren’t for my family and friends the entire memory would be a disaster! I planned a carnival cruise wedding on the sensation on July 30,2019. Upon deciding that I would have the wedding with Carnival I submitted all my documents necessary so that the wedding planner on board would be informed of all the details I requested. I paid for the Carnival Classic Platinum package. I had 12 cabins booked full of guests in addition to the suite I paid for. Upon arriving on the ship July 29th, I was told that I’d meet with my wedding planner Victoria right away.. that didn’t happen. I sought her out for the first hour that I arrived and she was not available. She finally reached out to me to let me know that we would meet later in the evening to discuss the wedding details. We met and she seemed friendly, I told her that I wanted to start the ceremony with a bible reading from my brother and proceed with the wedding by the captain. She agreed. I paid for a DJ and requested a blend of music. She agreed. I was told everything would be punctual and you can imagine it wasn’t. The day of the wedding comes and it was set to begin at 2pm. I waited outside the lounge for 20 minutes because the LOUNGE WAS NOT SET UP by her nor the staff responsible. (I have the entire wedding recorded with time stamps in case anyone on Carnival wants to fight me on this). The ceremony begins .. guess what? My brother isn’t able to start the ceremony with the Bible reading. There was no order after the ceremony ended and I walked out, the wedding planner asked if I wanted my brother to do the reading. I said yes so I walk back down the aisle and then leave. Already chaotic and awkward but I deal with it. I was told to stand outside to be reintroduced.. the bar should have been opened for my guests by 2:30 being that I paid for a full hour of open bar. It was 3 pm I was waiting outside to be introduced and the bartender with the most disgusting attitude refused to serve my guests drinks. I also had “specialty” drinks that came with the package she also refused to make them. Her attitude was horrible and mortifying. Again, I didn’t want to ruin my moment so I just rolled with the punches. During the reception we had the cake cutting ceremony. The staff serving us did not provide my guests with cake! They had to cut pieces for themselves!! We also had leftover cake from the reception, my wedding planner said they would deliver the leftovers to my cabin.. I never received that either. The DJ, that I paid extra for played nothing of a mix I requested. Possibly a total of 3 songs at a low volume nonetheless. Although they ran late, they did not hesitate to end the reception at 3:30 on the dot. To the point that I requested one last drink and the bartender slammed the door in my face. I wish I knew her name because I truly would personally send her a note of what a horrible person she is. So I lost out on time at my reception for not being introduced until 3 and can’t even get an extra drink although we were robbed of 30 minutes.. nice right? An experience you paid for! At the end of the reception I left to take pictures. My cousin who was helpful throughout the wedding planning and brought souvenirs and extra decor told me that The wedding planner also was nasty and demanded that She clear everything off the table and tell all the guest to leave. She said these words" you need to get everything off this table and clear out your guest out of this room right now". I’m beyond distraught with the treatment of carnival and its staff they ruined a moment and day I’ll never get back. Not to mention spending $10,000. I paid for a service and expected to receive instead got treated as an inconvenience. In addition, no one on the ship is willing to accommodate your complaints or even care to hear you out. Carnival should be embarrassed at their service or lack there of.