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ShortStack
VIP June 2017

NWR Website issues- can't log on

ShortStack, on January 8, 2017 at 11:35 AM Posted in Planning 0 13

I'm having trouble accessing anything on the website. When I click my saved link it has me log in and go to my homepage. Anything from there that I click brings me to page shown below. I enter my email address and click log in, that page reloads back to this over and over. Any suggestions?

I went to the help section on the bottom of the page, but that didn't help.


13 Comments

Latest activity by Laura, on January 8, 2017 at 2:46 PM
  • ShortStack
    VIP June 2017
    ShortStack ·
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    No. This is a new computer that I've had for about a week. I had no trouble with ww until yesterday. No other website troubles. Would doing that help?

    I know some about conputers, but done everything I could think of so far.

    • Reply
  • Linds
    Master March 2017
    Linds ·
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    I switched browsers - and I could log in - something is definitely up with the WW site since so many of us have been having issues lately.

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  • Lauren
    Devoted May 2017
    Lauren ·
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    Mine is doing the same thing! It's so annoying

    • Reply
  • Emma
    Master May 2017
    Emma ·
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    This was happening to me earlier. I cleared all my history and cookies and then it worked.

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  • ajpeacockk
    Super January 2017
    ajpeacockk ·
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    Mine was doing that in chrome. I cleared history and cookies and it resolved

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  • Linds
    Master March 2017
    Linds ·
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    Isn't clearing my cache and cookies and history going to delete all the things I have saved - like passwords and such?

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  • Amanda
    VIP October 2016
    Amanda ·
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    I'm having issues too from my iPad. It I go to a different tab & return to ww, I have to log in again.

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  • GymRat
    Master May 2017
    GymRat ·
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    Yes Linds.

    Same thing has been happening to me on both my work and home PCs. Glad to know it's not just me.

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  • Silverlava
    VIP September 2017
    Silverlava ·
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    The same thing happened to me a couple days ago. I had to clear my cache and cookies and it was fine again. Annoying though, since it logged me out of *everything*.

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  • ShortStack
    VIP June 2017
    ShortStack ·
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    That's why I'm hesitating. It's a new computer, so I just got it all set up and managed to remember the passwords I need to. I didn't want to have to go through that again.

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  • LittleDemon
    Master November 2017
    LittleDemon ·
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    If you're using Chrome it asks you exactly what you want it to clear. I opted to clear my history, cookies and cache but leave my saved passwords and auto full information. There are boxes you checkmark under history. I don't know about other browsers though

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  • APD
    VIP July 2017
    APD ·
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    I'm on safari on mac, when this started earlier this week I was able to clear my history and cookies and it solved the problem. Now I do that and it just keeps bringing me back to the log in page. It's annoying because it clears all of my saved passwords on the computer. Are you guys working to fix this?

    • Reply
  • Laura
    Champion June 2010
    Laura ·
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    There were some issues on WW's end during the day on Thursday. They fixed them, but some people are still experiencing after effects. If you're having trouble staying logged in, you will need to go into your browser and clear your cache, cookies, and browsing history going back at least a day, possibly a week. If you continue having problems after trying that, contacting support@weddingwire.com is the best way to get you in touch with the people who can help figure out the problem.

    This is what it looks like on Chrome:


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