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Savvy May 2021

Cake Vendor Advice

Kaelyn, on September 22, 2020 at 5:48 PM Posted in Planning 0 14
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So we picked our cake vendor.. YAY! But in the moment made a huge mistake. I always request a contract to sign and return before submitting a deposit. The vendor basically told me I needed to pay the deposit before he was able to send the receipt and information for the wedding date. Insinuating there isn’t a contract at their company. Well I paid the deposit and still have nothing. I checked reviews on all websites (wedding wire, Yelp, the knot) all other brides received contracts and there is not a single bad review! They even have an award as a top vendor for 2020 with wedding wire!


I have called them multiple times and every time it’s another excuse! They were ignoring me at first. On Saturday, I finally reached them and they told me they would have it by Monday. Called today and the owner said it’s with the other owner and it will be sent ASAP. Still nothing!
I paid the deposit over a week ago of $480. Not really sure what else to do here. Thoughts and advise is greatly appreciated! I just want to make sure my cake vendor shows up and doesn’t just take my money!

14 Comments

Latest activity by Kaelyn, on September 26, 2020 at 8:27 AM
  • Kristen
    Rockstar November 2020
    Kristen ·
    • Flag

    Maybe look into legal advice. but I would think if you did not sign a contract you would be entitled to the deposit back.

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  • Margaret
    Master October 2020
    Margaret ·
    • Flag
    Depending on how / when you paid it, you could stop payment.
    • Reply
  • Lisa
    Rockstar July 2022
    Lisa Online ·
    • Flag
    Do they have a store you can stop in? If so, I would either call or email them to let them know you'll be stopping in on [day] at [time] to sign the contract. If they don't have the contract available when you stop in, I would request the money back, and leave a negative review. I also agree with what Margaret said - if possible/necessary, stop the payment.
    • Reply
  • R
    Super September 2018
    Rachel ·
    • Flag
    For what it’s worth, I don’t recall signing a contract with my cake vendor. The baseline cake was included in my venue’s inclusive package, but we added various upgrades that we needed to pay the cake baker directly for. There was an order form with the customization, pricing, and other details (like wedding date and location) that I and the cake baker signed and each kept a copy of.
    • Reply
  • Super August 2020
    ·
    • Flag
    I normally wouldn't worry much about not having a contract from a cake vendor (I probably made a hundred wedding cakes in my last job and we were asked for, and produced, a contract exactly one time) but since other brides have gotten contracts from this person, that sounds like a red flag. Are any of the reviews on platforms where you can message other people and ask how long it took them to get contracts?
    • Reply
  • Aurora
    Savvy December 2021
    Aurora ·
    • Flag
    I didn't sign a contract with the bakery. All we did was an order form, breakdown of cost and a picture of the design. I have a copy and they kept the original.
    • Reply
  • K
    Savvy May 2021
    Kaelyn ·
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    Yeah, good idea. I’m just worried they won’t show up!
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  • K
    Savvy May 2021
    Kaelyn ·
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    That’s good to know! I just wanted some kind of invoice or receipt showing what payment was for and that we have the date reserved. I wonder if they have something they can send that is similar.
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  • K
    Savvy May 2021
    Kaelyn ·
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    I’ll have to see if I can contact the other reviewers. That makes me feel better though! I’m mostly worried about having no proof of payment on deposit, invoice or anything physical in hand.
    • Reply
  • Aurora
    Savvy December 2021
    Aurora ·
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    Yes, definitely ask!
    • Reply
  • Kristen
    Rockstar November 2020
    Kristen ·
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    Nah girl. You do not need that kind of worry the day of lol.

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  • Kimberly
    Super March 2021
    Kimberly Online ·
    • Flag
    I bet they didn’t actually mean a contract in the literal sense. I’d be willing to bet the other reviewers meant they received the order form/breakdown of pricing from the bakery. The order form would have some terms on it and it would have the date and time of delivery so it serves as a contract of sort. However, if you haven’t gotten that yet I’d certainly follow up to find out what’s going on. You do need that order copy showing pricing and deposit paid.
    • Reply
  • Kelly
    Savvy August 2021
    Kelly ·
    • Flag
    I manage a bakery that makes wedding cakes, and in the 3.5 years I've been working at this job, we've never given a customer a contract. A copy of our design/flavor breakdown/pricing, sure, but never a signed contract. And we usually touch base a week before the wedding to make sure everything is still good and confirm delivery time and location.
    • Reply
  • K
    Savvy May 2021
    Kaelyn ·
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    Thanks kelly! My biggest concern is because I didn’t receive an invoice either. No receipt or anything that firmly showed what the deposit was for etc.
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