So we picked our cake vendor.. YAY! But in the moment made a huge mistake. I always request a contract to sign and return before submitting a deposit. The vendor basically told me I needed to pay the deposit before he was able to send the receipt and information for the wedding date. Insinuating there isn’t a contract at their company. Well I paid the deposit and still have nothing. I checked reviews on all websites (wedding wire, Yelp, the knot) all other brides received contracts and there is not a single bad review! They even have an award as a top vendor for 2020 with wedding wire!
I have called them multiple times and every time it’s another excuse! They were ignoring me at first. On Saturday, I finally reached them and they told me they would have it by Monday. Called today and the owner said it’s with the other owner and it will be sent ASAP. Still nothing! I paid the deposit over a week ago of $480. Not really sure what else to do here. Thoughts and advise is greatly appreciated! I just want to make sure my cake vendor shows up and doesn’t just take my money!
Do they have a store you can stop in? If so, I would either call or email them to let them know you'll be stopping in on [day] at [time] to sign the contract. If they don't have the contract available when you stop in, I would request the money back, and leave a negative review. I also agree with what Margaret said - if possible/necessary, stop the payment.
For what it’s worth, I don’t recall signing a contract with my cake vendor. The baseline cake was included in my venue’s inclusive package, but we added various upgrades that we needed to pay the cake baker directly for. There was an order form with the customization, pricing, and other details (like wedding date and location) that I and the cake baker signed and each kept a copy of.
I normally wouldn't worry much about not having a contract from a cake vendor (I probably made a hundred wedding cakes in my last job and we were asked for, and produced, a contract exactly one time) but since other brides have gotten contracts from this person, that sounds like a red flag. Are any of the reviews on platforms where you can message other people and ask how long it took them to get contracts?
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That’s good to know! I just wanted some kind of invoice or receipt showing what payment was for and that we have the date reserved. I wonder if they have something they can send that is similar.
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I’ll have to see if I can contact the other reviewers. That makes me feel better though! I’m mostly worried about having no proof of payment on deposit, invoice or anything physical in hand.
I bet they didn’t actually mean a contract in the literal sense. I’d be willing to bet the other reviewers meant they received the order form/breakdown of pricing from the bakery. The order form would have some terms on it and it would have the date and time of delivery so it serves as a contract of sort. However, if you haven’t gotten that yet I’d certainly follow up to find out what’s going on. You do need that order copy showing pricing and deposit paid.
I manage a bakery that makes wedding cakes, and in the 3.5 years I've been working at this job, we've never given a customer a contract. A copy of our design/flavor breakdown/pricing, sure, but never a signed contract. And we usually touch base a week before the wedding to make sure everything is still good and confirm delivery time and location.