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Melissa
Master March 2018

Broken ring, completely devastated *UPDATE*

Melissa, on July 13, 2017 at 7:11 PM

Posted in Wedding Attire 52

Update in comments! Today I left work, went to the grocery store, went to take my purse off my arm, the strap caught my ring, and my band snapped (ill put a pic at the bottom). I immediately called fh in tears. This is the 3rd ring I've had of this style because of complications with it. I called...

Update in comments!

Today I left work, went to the grocery store, went to take my purse off my arm, the strap caught my ring, and my band snapped (ill put a pic at the bottom). I immediately called fh in tears. This is the 3rd ring I've had of this style because of complications with it. I called zales immediately, thank god i don't erase voicemails because I had the number for their customer service manager from my last issue with it. She's awesome and really helping me a lot. But I'm still devastated. And fh feels absolutely horrible about it, even though it's not his fault. And I feel bad that he feels bad. It's just a super shitty situation. And I haven't decided what my outcome is going to be yet. Just needed to vent because it's been a really bad couple of hours.


52 Comments

  • Melissa
    Master March 2018
    Melissa ·
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    @jessica I'm keeping the rose gold!

    @sara I definitely will! I can't wait to get it back next week (vs almost 2 months zales estimated)

    @lawn that's absolutely horrible!! I know how you feel I hate not having something on my hand

    • Reply
  • WED18
    July 1993
    WED18 ·
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    So glad you found a local jeweler and a new band!

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  • Melissa
    Expert November 2017
    Melissa ·
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    The band looks super thin, I say definitely get a new band with the same stone

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  • J
    Expert May 2018
    J ·
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    @melissa I am sorry that happened! But you have to show a picture of the new ring! I can't wait to it!

    • Reply
  • Amy
    Super October 2017
    Amy ·
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    That's awful! I know the pain, had same issue when I was younger with a different jeweler. Turned out they told us it was white gold and it was actually sterling silver. Terrible experience. I'd definitely find a new jeweler!! Good luck!

    • Reply
  • FutureMrsW
    VIP March 2018
    FutureMrsW ·
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    Glad you got everything figured out, date twin!

    Local jewelers are great.

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  • Melissa
    Master March 2018
    Melissa ·
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    UPDATE 2: zales gave me a full refund back for the ring

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  • Taylor
    Super October 2017
    Taylor ·
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    Oh no, I'm so sorry. Hopefully they can fix it!

    • Reply
  • Elysia
    Dedicated December 2017
    Elysia ·
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    A friend of mine had a very similar issue with her ring as well. It kept breaking at the base where it was sized and the diamond fell out on numerous occasions. They finally gave them the money back after the 5th or 6th trip to have it fixed.

    • Reply
  • PinkFlamingo
    Super October 2017
    PinkFlamingo ·
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    So glad your problem is fixed. I look forward to seeing the new ring!

    I'm glad Zale's gave you the full refund, that would have been terrible customer service. Someone mentioned them and Kay having poor customer service. I've never shopped there so I can't speak on that but just wanted to mention the Zales, Kay and Jared are all the same company.

    • Reply
  • M
    Master June 2017
    Mrs ·
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    SO HAPPY to see both of your updates Melissa. I can't wait to see your new ring, please post pictures when you get it!

    • Reply
  • TwistedPrincess
    Super May 2018
    TwistedPrincess ·
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    Glad to hear the updates Smiley smile

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