Bridal Suite Access

I’ll preface this post by saying i’m a little frustrated with my venue right now... My fiancé and I toured the space in April and were shown the bridal suite and the groom suite where we were told the bridal party could get ready. We booked the venue in May.

I told all all of my vendors (photographer, film maker, hair/makeup) that we’d be getting ready at the venue in the bridal/groom suite we were shown during the tour. Come to find out we are only allowed to start getting ready at the venue 3 hours prior to the start of our ceremony time. Who can get ready in 3 hours?? Not to mention we’re doing a first look and photos prior to the ceremony so we won’t even be able to use the space and will have to find somewhere else to get ready.

My fiancé and I are 100% certain the venue did not mention that we were only permitted to begin getting ready there 3 hours prior to the start of the ceremony during the tour. They are saying we can pay an additional $100/hour to have someone come let us in so we can start getting ready at the venue earlier, which is absurd. I’d appreciate any advice on how to handle this situation. Thanks!