Bad Reviews

Do exactly what you said above. Be honest. Write the things you liked about the venue as well as what you found lacking. Back up your review with specific facts so that people know why you were unhappy. (ie: was it the food, the service, maybe the venue was beautiful but your coordinator was hard to get in contact with, etc) That way when people read the review they can decide if the reasons you were unhappy are things that they'll find important. And know what to expect or ask about if they choose to visit the venue.

The college class I just finished taking was 50% about the proper ways to critique someones work or service. Some of the points I learned and really found helpful are:

--Be honest. Honest feedback will ultimately help you to give a good critique.

--Be detailed in your assessment. When giving feedback, draw on your vocabulary to help you articulate why you felt the work was not successful. The more detail you can give, the better. It helps give understanding about where his or her work went wrong.

--Offer constructive criticism. Don't be mean when reviewing someone's work. People can very sensitive about their work, and when you are criticizing something they may have spent days working on, it is very easy for them to take it personally. Try to offer solutions. Suggest ways that they can correct the missteps. This is the most rewarding thing to do, as not only are you aiding a peer in their work, but you are offering creative solutions that could solve the problem in the future.

Thanks I think were im going to have the biggest problem would be giving "constructive" criticism.. some of the things that went wrong were so horribly bad that i cant image how they could fix them without getting new staff.. Some people just dont have what it takes to run and place and these people were certainly some of them. I am a restaurant manger or a mid to lower class family style restarant and i would never think of skipping on some of the things these people did

My biggest reason for wanting to write the reviews is so that hopefully the owner of the establishment will catch on to this i truly cannot understand how someone who manages a large facility like that could seem to have so planning experience.

The prior comments are correct, but I would also like to add one more. Probably the biggest problem many pros have with reviews is that they thought you were happy that day, and only learn of it later in a scathing review. I agree that they should be made aware before the posting, and it should have happened that day even. The other thing they mention most is when brides/grooms use comments made by family or friends to change their mind. A recent person was upset to hear comments made on a review on here that were opposite of the bride's comments the night of service. She eluded to a friend or family member telling her something, and she was swayed by that comment, even though her original thought was otherwise. This was not a fact item, more an opinion item. It is important to stick to facts of things you saw and experienced personally with the professional. We honestly need that information to do our best. If their employees are falling short, they need to know. We appreciate reviews

Amy - Let me know whom your bad review is in reference to. You can email me if you don't want to post it. You're local to me, I'd be interested to know as I commonly do make recommendations.

As Abbey said, I'd also let the vendor know that you weren't happy with some facet of the service before posting a bad review. It might be something that they'll off some concession for that would make you a bit happier with the overall outcome. Not that I'd expect a "paid off" review of them, but you'll feel a bit less slighted if you work with them first.

Good or bad, I appreciate feedback.

The vendor was quite aware we were unhappy the morning of the wedding i had to yell and the person in change of ours. i will explain later but it was needed and i feel i was in no way out of line and this is 2 weeks later and i feel the same way. They were quite aware there was a problem as some arose even the night before at the rehearsal. My parrent who paid for the venue have been given a small refund and have with drawn their reviews as some what of a peace offering I however did not pay my parrents did and as the bride feel the need to place my opinions regardless of what the venue does to warn other brides. The wedding is over and the things that they did cannot go back and be changed it is a once in a lifetime event..& unfortunately because of that, they cannot fix their mistakes they made on mine but i hope they change in the future.

We have also tried to contact the owner im not sure they gave us the actuall owners infomation but rather a higher up manager that to my understanding has been of no help

I want to start from the beginning and give detail of the problems I had with this vendor. Many Items in which I have paper work and e-mails to back up that things played out differently than what we had agreed upon. To keep things shorter I will write only the major problems I had. I will state first however that the Site itself is very beautiful & the actual taste and look of the food was good.

A few weeks before the wedding we made our last visit the wise haven to finalize details the woman I had been working with since the beginning introduced me to a new man who would be working with us on the day of the wedding. I found out later he would actually be replacing her.

So knowing just a few weeks before the wedding that someone new had taken over I was a little nervous but hoped that since I had been very through in my planning that everything would be fine.

We showed up at wise haven the night before to do our rehearsal. Upon arrival the man was there that I had met a f

A few weeks earlier. He first of all began telling us stories about how horribly the lady was who was there before him and how she had messed so much stuff up. Which wouldn’t usually bother me I to like to complain about my co workers and ex co workers.. However This is unprofessional to do in front of customers. But I wont Press that to much.

He also told us when we got there the he didn’t know we would be coming that night for the rehearsal we got there just in time he had been getting ready to leave for the night.

This bothers me for 2 reasons. 1st with a wedding scheduled the next day I think it would be common sense to assume we would be there the night before for a rehearsal. Secondly I had e-mailed him the week before agreeing on a rehearsal time, and got and e-mail back stating that would be fine. Again though luckily he was still there so we avoided any major tragedy.

The next morning we arrived to start getting ready I had e-mailed him a day of itinerary. As soon as I get there he informed me somewhat jokingly that I was 20 minutes late from the schedule I had given him. - This is my first wedding but I doubt that its unreasonable for me to be there 20 minutes late when I still had 2 ½ hours before the ceremony was to start.

Shortly after we arrived. He came up to me and my sister(also my maid of honor) and was telling us that because the weather was bad (we got a few inches of snow) that the party they had booked that night had moved their party up and we now could not have the room for pictures as long as we had talked about. There is only one room in there to take pictures and like I said it was snowing where did they expect us to go. I was trying to be as calm as possible and work this out with him. My sister seeing me getting a little worried stepped in and put her foot down and told him that was not ok. He interrupted her and told her she was not the bride and that he was not speaking to her he was speaking to me & told her she has been giving him attitude since the night before. I lost it at this point! I honestly had to stop for a minute before speaking to him because I could not believe what just came out of his mouth. I have been in the customer service industry for a long time and I have never hear someone speak to their customers that way. It was rude, & unprofessional & now as the bride I was quite worked up by this point. THIS IS MY BIGGEST COMPLAINT ABOUT THIS VENUE. THEY WERE RUDE AND DISRESPECTFUL TO MY FAMILY

Finally, the thing that I cannot understand is how they cut our cake. We paid 1.00 per person to have them cut our cake. We had a 4 layer cake each layer a different kind of cake, and due to the snow we had some people not show. So we had a large cake for roughly about 65- 70 people. I had discussed with them before that because we were having different kinds of cake it would be best for them to cut it and lay it out on a table so people could pick which kind the liked, and they said the would decorate the plates with some type of sauce. They did not sit out a table but rather passed the cake out. Undecorated and in very ,very tiny, unprofessional looking pieces. I would have forgiven this

HOWEVER, when they passed out the cake they did not ask people what kind they wanted!!!! The just started serving from the top down. Unfortunately the top layer was carrot cake. I was not seated when they were serving the cake but when I got back to my seat and saw this I was a little upset, I THE BRIDE was not even asked what kind I wanted and I don’t even eat carrot cake! As I am sure a lot of my guest didn’t either. My mother went back towards the kitchen to let them know of the problem and there were back there EATING MY CAKE. I truly do not understand why they cut the cake the way they did it just seems common sense to me that that would not be the best way to do things.

To sum it up I was very unhappy with the unprofessional service we received from the venue, their lack of communication between each other, and general lack of common knowledge in the business. Again my biggest issues goes back to the fact that they were very rude to my family and the last thing a bride needs on her wedding day is being worried about what her venue doest remember or didn’t write down.

A little long - Anything i should cut out or adjust i will post the name of the venue later

Oh my gosh, Amy I would be so upset if I were you! I'd certainly send them a letter with bullet points of what did not go according to plan! The coordinator's attitude and the eating of your cake just shocks me! How rude!

Wow I can't believe he treated you and your SIL that way! One thing I would cut is the part about the cake. Although they didn't do it the way you wanted them to do it, the way they did it is normally done at a weddings. They asked me as the bride what my groom and I wanted but otherwise they did the same thing at our wedding. Every wedding I have been to they just serve the cake and unless someone specifically asks what kinds there are and for one kind rather than another they just pass it out. I am not trying to diminish your anger because as they didn't do what you said you wanted but I think in a review it isn't necessary.

I can see Sachele's point for sure, but I personally would mention that they were eating your cake. When I read that I just got this mental image of some grungy dudes licking their fingers and picking off large crumbs. It's just...gross. Unsanitary, and rude. Ick.

We would have been happy to let them have some cake expecialy considering we had plenty but it just seemed weird that no one asked wedding cakes are very expensive and why serve my guest tiny pieces and then let your staff go at the rest. We often have smaller parties at my work and they often bring in their own cakes and let us have the rest but we would never just go in and take slices without asking. My mother also( who is a caterer) said it isnt uncommon for them to have some. I just dont like they was it played out.

I never hired a day of because i was supposed to have a day of type person provided by the venue to help coordinate everything adn while they did fine communicating withthe other vendors the guy who was supposed to me my day of guy was the one i have the biggest problem with

Amy, I have even heard that numerous times that venues often cut the cake slices smaller and then take whole layers of cake home!...when the bride/groom or doc asks about the leftover cake, they always say it was all cut and all gone! not true!!!!....This happens quite frequently. So brides beware and discuss this with your venue ahead of time-that you want to take the leftover cake as a whole home and not to cut anymore if everyone has had a slice or else leaving! Luckily this did not happen to me because I had a lot of ppl watching out for that aspect as 95% of my friends, their cake(s) were just taken by the staff in the back at a venue!!! You would be surprised!

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My best advice is to post a factual, honest, detailed review based on the service and the product. You can write about misrepresentations, defects, inferior quality, service, and unprofessional manners...Just stay away from blatant name calling, personal insults in relation to a person's physical appearance or race.

BTW, there are numerous wedding planning review sites where you may post your reviews and even on yahoo and citysearch etc.