Bad Reviews

I'm sorry you had a bad experience on your big day. Hopefully, your guests didn't even notice and you and your family were the only ones who knew things weren't done perfectly. This goes to show that one person can ruin the day. It's too bad you didn't have more contact with the guy who ended up running the show on your wedding day. If you had established a relationship, he may have been easier to deal with. It sounds like he was stressed out, and even though he did it extremely rudely, he was correct to say that the bride has the last word. Vendors are sometimes berated and commanded by family members who really should defer to the bride. JJ- I work at several venues regularly, and there is often cake left over because the bride and her guests don't want to take it home. The servers are sick of cake and don't want it. I have had cake pressed on me by the bride and I am glad to take it home for my family. I guess it happens, but I've never seen staff take home layers of cake.

Amy, so sorry to hear this happend to you, yes you should do your review. Not to knock venues, but what they call a DOC is not a DOC at all. It is someone that the venue has there. They do not work with you the way a planner would. I wish I would of been your planner that day...you could of been enjoying yourself while I was going head to head with him.

Again, sorry you had such a bad experience.

Nora

PPP

Amy, I have a few things to share with you:

* Share your review and cover the details with the owners, they should offer you an additional refund.

* As you learned the DOC at venues just make sure that you don't burn there place down!

* The venue should NEVER come to you with minor issues on your wedding day!

* I hired a planner for my DOC which she actually did the "month of" and this worked out well for me, she worked with my budget and was great! It was worth it, I thought I was super organized but she told me nothing until a week or two after when I picked up a few things from her.

ENJOY your marriage and understand that you paid for service and you did not get what you ordered.

Yeh for me it was maily not only that they screwed up but again for the rudeness that was put towards my family when the guy told my sister he didnt wnat to talk to her i was standing right next to her if i disagreed with her i would have stopped her myself it was not in his place to hell her to be quiet & expecially not in the tone he did it.

Hi Amy...

I just had to cringe when i read what happened to you and your family on your wedding day..it really upsets me when brides spend so much time..effort not to mention money to bring their dream wedding day into a reality and this sort of thing happens.You obviously had faith in them that they would do a great job or you wouldnt of entrusted them with being your venue ect..I think you should write a review and share your true feelings, its your right and you seem to know how to express yourself very well..If the venue is already aware of how you feel, then i am sure they wont be shocked.Especially having had the opportunity to somehow try to at least explain.apologize..a refund...ect.. Best wishes and Happy Hollidays to you and yours..

One problem I have with a bad review being posted, is that some of the problems people complain about in a review could have been solved on the day of the event. As the owner of a venue, I try very hard to stay in touch thruout the day of an event with the crucial individuals(the bride, both mothers, the fathers, if they express an interest as well as anyone else with a comment or complaint)But sometimes they blindside you with a bad review and during the event itself, they had nothing but praise. So I encourage everyone to communicate with the event manager or owner or coordinator. If you tell a member of the wait staff about an issue, they may be so busy, that the issue doesn't get the proper attention that it deserves. Of course in the case mentioned above, she had a legitimate beef that was not handled properly whatsoever. No staff should be eating cake or anything else while the event is going on or at anytime until the decision has been made about who gets the leftovers.

Posting my Review now I will hope for the best, do not plan on retracting my review for any reason, like i stated before i didnt pay for it , it wasnt about the money, there isnt much they can do to fix it now the damage is done. the only person who ever even appologized was our waitress

I would like to apologize to Amy. I am the person who was at Wisehaven previously. I had no idea when I introduced you to Bill that he would replace me. I think I did a very good job with your details and it was all in the computer on the day I left. I don't feel any of the issues had anything to do with me, since I was gone for weeks before your event, but I took my position very seriously and hope that anyone who dealt with me professionally knows that. If you recall, Bill sat in on that last meeting and took notes as well. I don't know who your waitress was that apologized, but if it was someone from when I was there, I am sure that they were appalled. I know that the "new management" has said blamed me for so much, which is not true, as you can see, there are no bad reviews anywhere until recently. I can only hope that more people step up and share their stories so other people can make informed decisions. And if you would like to contact me, you may via yahoo mail.