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Beth
VIP September 2013

Amazon registry?

Beth, on November 18, 2012 at 5:59 AM Posted in Etiquette and Advice 0 14
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Did anyone register on Amazon? Any pros/cons? I really like that in addition to registering for anything they sell there, they also have a universal registry so you can register for anything you can find on the internet and your guests will be directed to it. One issue I was having is that some things like this frozen drink maker we really want, for example, is WAY cheaper and a better package on QVC but they don't have a registry. So I registered for it at BBB. But if I did it through Amazon, I could link to the QVC one if I wanted.

But it doesn't seem like they have a registry completion program, which is a big plus to registering at an actual store. Not sure - maybe I will just put a few things on it that I can't find anywhere else.

14 Comments

Latest activity by Lauren, on May 18, 2016 at 7:09 PM
  • Mrs. S™
    Master October 2011
    Mrs. S™ ·
    • Flag

    You're right - the only con we found was not having a registry completion program.

    Other than that, it was my favorite registry. And we got most physical gifts from Amazon. With some exceptions, prices were the best, there were no errors, there wasn't a huge inventory turnover (i.e., we didn't have to change items weekly).

    We got one set that had one item broken. They let us keep the set and use the money as store credit :-) I never got anything fragile from Amazon before, so I didn't know the policy. The list of what was bought, what you have left, and who to send TY to was the easiest one to manage. The best part was that Amazon actually has so many things you would have to go to 18 different stores for.

    Do I sound like a commercial yet? But seriously, I loved it.

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  • Leanna T.
    VIP March 2013
    Leanna T. ·
    • Flag

    What is a registry completion program?

    • Reply
  • Mrs. S™
    Master October 2011
    Mrs. S™ ·
    • Flag

    @Leanna, it's when the store offers you a discount to purchase items that your guests haven't to "complete" the registry.

    • Reply
  • Leanna T.
    VIP March 2013
    Leanna T. ·
    • Flag

    Ohhhh! Thanks!

    • Reply
  • HoundMama
    VIP May 2013
    HoundMama ·
    • Flag

    We were thinking about doing this too. We want so many different things, and you can't buy them all at one or two stores. The registry completion issue was the only reservation we have, but I think the things that we really really NEED we will aim to get those from a brick and mortor store like Target or BBB. Amazon might be more of a "want" rather than "need" list. Smiley smile

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  • Beth
    VIP September 2013
    Beth ·
    • Flag

    Hmmm. Now I need to do some thinking. I had started at BBB but there are no stores near the majority of my guests so I figured that would be more of an online option for most guests. Then I was going to do Macys as well, but only for a specific selection of things, like my fiestaware, so people can buy something in the store if they want. So I may need to cut BBB now - 3 registries is too many. But I guess the nice thing is, whatever I have on the BBB one, I can probably find on amazon, and if I can't, I can add it to the universal registry anyway.

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  • Pan
    Master March 2012
    Pan ·
    • Flag

    I didn't register, but IMO Amazon and Overstock are amaaazing. They're my favorite places to shop for things other than groceries lol. They have really great customer service from my personal experience, and very generous return policies. A mug in a set I ordered arrived broken and instead of having to ship the whole set of mugs back they just sent me 1 replacement free without me having to ship anything back.

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  • 2d Bride
    Champion October 2009
    2d Bride ·
    • Flag

    We had an Amazon registry, and loved it! Our guests didn't have to live near any specific store to buy from it. And we could put items on it from a variety of stores, instead of having to pick one or two.

    Registry completion programs were not a big draw for us, because even with the discounts, we could often find the same stuff for less elsewhere.

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  • Beth
    VIP September 2013
    Beth ·
    • Flag

    2d bride - that's what I was thinking - I think a lot of my things are cheaper on amazon than BBB anyway. So who cares if they give me 20% off or whatever? I think I am going to swap everything over to amazon at some point.

    • Reply
  • Just Reenski
    Master December 2012
    Just Reenski ·
    • Flag

    I have an Amazon registry, and I love it. I also have BB&B, because who doesn't, but I didn't even know about completion until I read about it here on WW. Besides, I have about 700 coupons from BB&B for 20% off already, so a completion discount is a moot point.

    I particularly love that you can add ANYTHING to your Amazon registry. We have the Star Wars Complete Set on Blu Ray on our registry (though now that they've announced new movies coming out, it may not be so complete after all...)

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  • Beth
    VIP September 2013
    Beth ·
    • Flag

    Can you use your coupons on top of registry completion at BBB? Anyone know?

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  • Jennifer
    Devoted December 2012
    Jennifer ·
    • Flag

    We love our amazon registry and the universal Amazon 'button.' We recieved 2 set of cuisnart pots and pans because one person bought else where and sisn't mark it off. We returned the one from Amazon and recieved store credit as the gift. We purchased a pot rack, our toasting glasses (ingraved), our cake knife set and a little toward the book Drive I95, that we wanted for our honeymoon. Very happy with their customer service too.

    • Reply
  • A
    Just Said Yes November 2015
    Amanda ·
    • Flag

    I am a hardcore Amazon fan! I have been using Prime religiously for everything in my household from clothes, video, and now pantry all on my Amazon cc of course! It just seemed like the right choice to go with Amazon for a wedding registry especially with the universal location (and the price-checking toolbar plug-in). However, that seems to be where the good news stops. I was very disappointed by the whole process now that it's over and probably wouldn't recommend... I'll break down pros and cons so you can make an informed decision:

    PROS

    -can add any item from any online retailer

    -can cross check pricing with toolbar plug-in

    -can easily share the link

    -thank you card option

    -easy notification of purchases and shipments

    CONS

    -apparently it was difficult to locate the registry to some guests without going to the link within the wedding website. There's nowhere on the Amazon home page to search a registry.

    -I had A LOT more issues with older, less tech-saavy guests than anticipated. I wrongly assumed that nearly anyone knows how to buy online by now. Here's the disclaimer: you'll be getting calls from every random relative to walk them through getting to the registry (or even your wedding website!) Because of this, you will get a lot of gifts NOT on the registry, registry gifts but purchased from somewhere else, and duplicate gifts because of guests buying elsewhere. (There is a way that an item on the registry can be marked as purchased elsewhere so you don't get duplicates, but that's expecting a lot from someone who didn't understand how to purchase from the registry) Note: if someone buys something from somewhere else, you now need to find out that retailer's return policy, a lot will only give in-store credit and must be returned in person. (I got married in mid-November and when I came back from my honeymoon, it was holiday madness, but I only had 30 days to return some items purchased from brick and mortar retailers--mega inconvenience, also only get current HOLIDAY SALES PRICE if you don't have a gift receipt--which nearly none of the gifts contained).

    -It was a little difficult for me to access the registry as well and I'm very familiar with Amazon. The only way to find it is through your Wish Lists>Wedding Registry or to search on Google, or to have the link

    -Some items may become "unavailable" from the 3rd party seller between you adding it to your registry and when the guests are looking to buy. So you have to keep up with consistently updating the registry so that all items are available. I double checked it about 1 month before and didn't have time to do it again and when I checked afterward, about 25% of the registry was unavailable.

    -If you find something from another online retailer and add to the registry--this doesn't' seamlessly transfer over. It is a link to the item, however, if there are multiple options: (color options, size options, quantity options etc) none of that will translate over. I added in bedding, but the size didn't come over and several guests said they wanted to purchase it but didn't know what size so we didn't get bedding. I also added dinnerware from another retailer and it came in different colors, but my saved option didn't translate over so we didn't get that either. Same goes for the Kitchenaid mixer, keurig, etc. So, yes, you can add items from other retailers, but not accurately, and I wouldn't count on getting those items because guests want to be sure they're getting you something you want so they'll choose something else.

    -Now comes the really bad part---the return process. Because I received so many duplicates due to the above issues, there were ALOT of gifts to return (nearly 40). This may not seem super crazy, but it took about an entire day to organize an Excel doc with all the items to be returned, box them, and call customer service and contact each 3rd party retailer. I attempted to return online with the very easy return system. However, there was a glitch in the system that said I was past my 180 return policy (which starts from day of receipt of the item, just FYI because we got several gifts 1+ month before the wedding) just 3 weeks after the wedding so I had to call into Customer Service to return. I spoke to a very helpful representative, but this phone call was nearly 4 HOURS LONG. In the end, I received all of the return labels that amazon could generate. However, there were errors on the shipping labels. It used the name and address of someone I had sent a gift almost 2 years ago to because their information was in my shipping address profile. I had to call again and nearly 1 hour later, I finally had corrected return labels. I wish it didn't, but it gets worse.... You have to package each item individually (unless it was several items purchased from the same gifter and not from a 3rd party) so it was A LOT to keep up with and organize to avoid mistakes. Not to mention, KEEP YOUR SHIPPING BOXES!!! You will be happy you did when you see how much you have to return! We ended up not having enough boxes and had to purchase some. Note: UPS will only pick up 15 boxes at a time from a requested pickup. So we had to do 4 requested pickups...Next--you must ASK AND INSIST to not pay return shipping when you speak to the customer service rep. If you try to return online, it will immediately prompt you to pay for the shipping label. Some shipping costs are more than the item is worth! When I called on the phone and insisted with the rep that a hefty portion of the value I would be getting back would now be going towards sending it back--basically forfeiting my wedding gifts--I was then offered pre-paid shipping labels. Also, you are only refunded the value that the item is TODAY. So, good old Amazon is always having sales! Getting married near the holidays? Get ready to watch your gift values TANK. I probably got back about 60% of the value of what my guests actually paid. However, the only way to get back the full value (in Amazon credit, mind you) is to ask the purchaser to return the gift for you. Then there's that awkward conversation (after the initial awkward conversation of asking someone to spend time helping you return their thoughtful gift) of how to approach the refund back to you. This seemed too agonizing for me to imagine asking my guests to give me the cash value of the gift they purchased merely because someone else purchased a duplicate. So I took the 60% value....Lastly, and certainly not least, is the process of returning to the 3rd party sellers. This is a nightmare and a part-time job to keep up with consistent records to get this returned. I still have 2 items that I've never heard back from the seller and this is nearly 3 months since initial attempt to return out of the 6 months I get for a return policy. Amazon is unable to help you and advises that you contact the purchaser and have them request a refund (followed by the same step above, awkward convo, inconvenience and offense to your guest, then what happens to the refund once the purchaser has it back? You ask for it?) If you're going to go this route, it's almost best to just ask for Amazon gift cards.

    In conclusion, I think that Amazon has AMAZING resources to make this registry process FABULOUS. They're simply just there yet.

    Registries should be easy to find when you go to Amazon.com, you should be able to search easily like other retailers who rely heavily on the registry market (BBB, Macys etc) who make it very user friendly. Unfortunately, there will never be a brick and mortar to return items, so they should make the return process easy. A purchaser should never have to be contacted, that's the point of purchasing through the registry. They should give the full purchased value of the items. It's not fair to the gifter either. They meant to give you a $100 gift, but because of something as simple as getting a duplicate, you only get $60 back. They need to educate customer service on the in's and out's of the return process because 5+ hours to get things done correctly is insane. Most people wouldn't take that time.

    I just spoke to a friend who got married about this and she went to BBB and her experience was so much nicer. She had very little issues and had to return very little. When she did return, it was 1 trip to her local store and it was all done. She also gets 20% off every purchase for 1 year after her wedding date.

    I'm an Amazon addict, but this is the one department I don't think is ready for recommendation.

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  • Lauren
    Dedicated September 2016
    Lauren ·
    • Flag

    Wow thanks Amanda M. I will not go with Amazon now!

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