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Sucre Reviews

Sucre

Sucre

New Orleans, LA
4.0 out of 5 rating, 21 Reviews
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Reviews

4.0 out of 5 rating
4.0 out of 5 rating
21 Reviews
80% recommend it
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  • Quality of service
    4 out of 5 rating
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  • Value
    3.9 out of 5 rating
  • Flexibility
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Awards

21
WeddingWire Couples' Choice Awards 2015 Winner
  • M
    Molly Sent on 04/24/2019
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    Beautiful cake

    Perfect wedding cake! Great flavor and customer service, highly recommended
  • User2076004 Sent on 03/24/2015
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    Chef Tariq and staff are quality in so many ways. It was a joy working with them and their product is top of the line! Highly recommend!
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    Mary Sent on 11/21/2014
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    I ordered one of their "gallery" pre-designed two-tier cakes for our wedding. We wanted something simple, and they had a peony cake with ivory fondant that absolutely fit the bill. We added our own cake topper and were good to go. We had red velvet and cream cheese for one layer, and vanilla with salted caramel for another layer. We also ordered a selection of mini desserts to stage around the cake and for people to grab. We're not big sweets people but we wanted our guests to have little nibbles to round out our casual buffet-style meal (from Sucre partner Joel Catering...oh my goodness, hire them). My biggest regret about the wedding is that I didn't get to eat more of Sucre's desserts. I had a few of the small bites, and a slice of red velvet. It was the most MOIST and DELICIOUS cake I have ever had in my life, and while I don't eat a lot of dessert, I certainly have high standards for when I do indulge. I couldn't believe how good this was. Ours was a destination wedding, so we didn't take a tier home to freeze and eat on our first anniversary. If we had, I doubt there would be any left, and it's only a month after the wedding. So good, and so easy to work with!
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  • User1854329 Sent on 10/09/2014
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    Our wedding cakes were not only beautiful but DELICIOUS! Great flavors to choose from and a creative, flexible team to work with.
  • User1640480 Sent on 06/01/2014
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    Everything i asked for. Perfect. And added cake pulls for me!
  • User1588435 Sent on 04/17/2014
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    This survey instrument would not let me fill in the caregories. The cakes for my daughter's reception were beautiful and delicious. The staff was very helpful and interested in meeting my daughter's particular requests. The tasting event was great- having all the cakes and fillings/icings there to try in any combination made it fun and left little room for error!
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    Berry Sent on 04/17/2014
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    Sucre has wonderful service! We were able to be very specific about the look of the cake and what we wanted each layer of cake to taste like. Once we picked everything, we didn't have to even think about it! We showed up at the venue and it was stunning! All of our guests LOVED the cake. Even our friends who don't typically like cake enjoyed it. I would tell everyone who is getting married to go to Sucre!
  • User1388906 Sent on 10/20/2013
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    I knew I wasn't going to get a cake for my wedding .. well, at least not a huge cake. I wanted to go the "dessert table" route with a variety of things to try. We ended up getting a small cake from Sucre' (which was vanilla cake with salted caramel filling and INCREDIBLE) the mini Eclairs, fruit tarts, pecan squares & the macaron tower. Everything looked AMAZING and even though I only got to try the cake I had plenty guests come up to me asking where all the desserts were from. They couldn't believe that with how pretty they looked that they still tasted delicious! A lot of our guests even went to Magazine St during their stay just to get more Eclairs! Delicious desserts PLUS gorgeous presentation. So glad I went with Sucre' .. it was perfect!
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    Natalie Sent on 03/26/2013
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    The macarons from Sucre were a huge hit! My mom and I put together a candy table and we ordered two macaron trees from Sucre. April was incredibly professional and prompt and she followed my directions exactly. I wanted the tree to be white and lavender and violet and she followed my instructions to a T. They were lovely to work with!
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    Anne Sent on 11/18/2011
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    Great team of people, beautiful and yummy cakes.
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    Brandy Sent on 10/06/2011
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    The cake was pretty and delicious. Only complaint was that - I am not sure who positioned the cake but the seam for the gold wraps was facing towards the front instead of the back, so all my pictures have a seam going down the side of the cake.

    It was still beautiful and so tasty, I'm probably the only one who noticed the seam anyway....
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    Deanna Sent on 04/22/2010
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    The groom's motorbike helmet was beautiful. The cake tasted just as goog as it looked
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    Cheerie Sent on 03/26/2012
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    My wedding cake was very good, I had a three tier cake with three different filling Omg it was great, my guest are still talking about our cake. The only thing I didn't care about is that all my conversations was by email only. I was bought up on old school have some kind of conversation by phone with your clients....but as far as anything else the cake was wonderful...
  • User1495815 Sent on 01/05/2014
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    Delicious cake! Much more expensive than the other cakes we looked at, but it was well worth it. We had the entire bottom of our cake leftover, but I wasn't complaining.
  • User1100051 Sent on 02/28/2013
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    Sucre' provided us with beautiful wedding and groomsmen cakes. Everyone raved about the quality and beauty of the cakes. The staff are difficult to work with and at times unprofessional. At the end of my very happy day, I am left with just the great memories.
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    Lindsay Sent on 04/10/2012
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    Beautiful cakes...but I requested a 3 tier SQUARE cake and ended up with a 3 tier ROUND cake on my wedding day. It was still beautiful and tasted great, but not exactly what I had in mind.
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    Stefanie Sent on 07/10/2009
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    I must say I have mixed feelings about my wedding cake. The end product was satisfactory and I didn't let it bother me because I am a laid back person and let things roll off easily. The cake did turn out nicely, but it was not what was discussed in my meeting with the designer's assistant. I had a very difficult time getting in contact with the manager, but she was very nice on the times that i spoke with her. The colors I asked for were not used and the flavor of the cake the day of was very different from my cake testing. Overall, it turned out nicely but I was very anxious about it during the entire process because there was never a formal contract signed. The groom's cake turned out very well we were pleased with it, so i guess my biggest problem during the process was the difficulty in communicating. It may have been because we were out of town though. I would still recommend them but you may have to be patient.

    Sucre's reply:

    Hi Stefanie!

    I sent you an email a few days after the wedding. Please contact me as I would like to discuss the concerns you had about your cake and any other issues. Our number one priority is customer service and our guests having the absolute best experience. We strive to make our brides happy from the consultation to cutting the cake. Please email or give me a call at your earliest convenience. courtney@joels.com or 504-520-8311.

    Courtney
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    Millie Sent on 03/25/2023
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    Poor in every way

    Taste, cost, service are not worth your time and money,
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    Tee T. Sent on 01/04/2021
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    Racist people

    The owner is racist and don’t like black people
  • Melanie
    Melanie W. Sent on 10/05/2019
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    Angry. Disappointed

    Sucre has closed their doors permanently! They have not reached out to let us know that nor have they returned our deposit. Please take them off of wedding wire
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    Rachel Sent on 07/07/2008
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    I sent the following email to my baker in response to my wedding cake. It is a shame I had such a negative experience to begin with - however, the cake topper in the scenario (if you will!) is that my complaint fell on deaf ears and blind eyes. I have not received a reply.

    "I sincerely wish I did not have to compose this email. I find it entirely unfortunate because no matter the outcome of this correspondence, I cannot emerge a winner - the moment has passed and I will never have another opportunity for the beautiful cake I dreamed of.

    My wedding cake failed to meet my expectations in every way.
    1. The cake leaned considerably. The site manager at Generations Hall had to reposition it just to keep it standing for the ceremonial cutting.
    2. The cake was yellow, rather than a champagne or golden color as discussed and pictured in the sample files I sent you. This tone difference was especially obvious given the colors used in the cake topper, which should have cooridinated rather than clashed.
    3. The red velvet layer had a salty flavor.
    4. The cake was oriented incorrectly - an oval cake should feature the longer side to the crowd. Our cake was positioned so that the skinny side faced the crowd - the stair stepped layering wasn't even visible.
    5. The cake layers were so close in size that you could hardly differentiate one from the other...you probably couldn't see that the layers were supposed to be stair stepped even if the cake had been orientated correctly.

    And, last - but most importantly:
    6. The level of detail fell so far from my expectations that I can hardly believe someone of your talent and caliber would deliver a cake of that appearance and allow it to be associated with your name. The fondant sash appeared small and messy rather than an elegant wrap; the fleur de lis pattern was imprecise (though the best part comparatively); and the rolled fondant scrollwork looked more like seaweed than anything else...and certainly didn't evoke the simple elegance depicted in the inspiration cake.

    As I said, I wish more than anything that I did not have to send this email and provide this feedback. I dreamed of and looked forward to a stunning wedding cake. I had my father build a table tall enough to display the cake through the entryway. I had my florist float orchids around the display to frame the "masterpiece." I had spent hours identifying and visiting bakers in the New Orleans area to identify one who could deliver a really spectacular cake. I am sure you can, but you did not do so for me - for my wedding.

    Because I will never have that opportunity back, I would like my money returned. I do not feel as though Sucre delievered the product I purchased."
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