TLC Photography

3628 Winchester Ave, Martinsburg, WV 25405 Map · Phone number
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  • About
  • Reviews 2
  • FAQs

About TLC Photography

TLC Photography has been in business since 1984, starting in Northern Virginia and later moving to West Virginia's Eastern Panhandle. Tony Cooper is the principle photographer for all aspects of the people & commercial genres, and leads the wedding photography team for each event. With more than 40 years of photographic experience, Tony has frequently innovated aspects of his image-making by creating new and interesting ways to bring emotion and "the feels" to his photography.

Diana, his wife, has been active in TLC Photography since 1995, mastering the back end of a photographic studio and offering up a considerable partnership in creativity and innovation for the digital age. As part of a husband-wife team, Diana is often a big part of studio activities, and wedding imagery. Together, they do their best work.

You'll find our studio accommodating and friendly. We welcome you.

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2 Reviews for TLC Photography

Recommended by 42% of couples


2.1 out of 5.0
  • Quality of service 1.8
  • Professionalism 2.3
  • Flexibility 2.5
  • Value 2.3
  • Average response time 1.8
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  • C

    Courtney · Married on 09/17/2017

    2.4
    • Quality of service:
      1.5
    • Responsiveness:
      2.5
    • Value:
      2.5
    • Flexibility:
      3.0
    • Professionalism:
      2.5

    After choosing TLC for our wedding in September, I was under the impression we would be getting a photo release of our photos like most photographers. However; we paid about 2,000 for a package and then after the wedding they wanted another 900 for the image release. For one thing, our package included engagement photos which we did not even get because we live out of state and to purchase the photos from them, it is incredibly expensive when I was under the impression that we would be getting a photo release. This is a once in a life time event and now we are limited to the photos we get unless we shell out a ton of money in additional for what we already paid. They are exceptional at sucking you into going with them as a photographer but I would highly recommend going with another photographer.

    Sent on 11/29/2017

    TLC Photography's reply:

    Courtney contracted for the price of $1,725, which included five hours, two professional photographers (combined 45 years experience), and five 8x10 prints (or equivalent). The contract and invoice (both provided to the client, contract signed) included line by line information about the services and products provided.

    The engagement session was transferred to a post-wedding portrait session that was done after the wedding contract time had expired (we even worked past the contracted time to cover certain events and details while we waited), which was requested by and agreed upon by Courtney (emails are available). The session took place about an hour after the wedding coverage ended.

    There was never any attempt to deceive Courtney or anyone else, as is evidenced by the clear disclosure of our contract, invoice, and emails between us.

    Additional items are still available from this wedding at pre-wedding pricing, and with a payment plan if budget is a concern. We never delete images, so they will continue to be available for some time to come.

    Best wishes to one and all.
  • J

    Jami · Married on 08/13/2011

    1.8
    • Quality of service:
      2.0
    • Responsiveness:
      1.0
    • Value:
      2.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    We are very disappointed by the lack of professionalism by this photography studio. We selected this vendor after my sister won a gift certificate for their services at a local bridal show. We set up our consultation and engagement session shortly after. On arrival, the photographer acted like he had no idea that we would be having photos taken that day. We explained that we had driven an hour and a half to get there and that's why we wanted to do both at that time. He took a few photos in his studio and suggested that we do another shoot at a later time when the wether got warmer with our son. That it might be a good idea to take some photos of all three of us at our wedding venue. We agreed. We had a difficult time scheduling this second session. When we finally did, the photographer did not want to travel to our wedding venue and wanted us to come to his outdoor studio instead. We did this again. He took a few shots of the three of us and we waited. We were told that it was best to contact the studio via phone or email with questions. Because we both work at jobs that frown on personal phone calls during their open hours, we opted for email instead. By the time we were able to gain access to our engagement photos, it was too late to have our engagement announcement printed in the local newspaper. It was our understanding that the photograhper would be arriving at the wedding venue approximately an hour before to take photos of us getting ready. This was not the case. He took a few formal shots, but most were candids. We did not have a single formal shot with our son in it. Our wedding was in August. It took quite a while for our proof booklet to be ready. When we finally picked it up, the bride's name was mispelled on the cover. The response to this was "oops". So now we have a mispelled album to commemorate our irreplaceable milestone event. We ordered prints of our wedding in September 2011. It is now almost January 2012, we have yet to get our prints. We have contacted the studio on multiple occasions either with no reply or are told "I'll check on it tomorrow and get back to you". The photos are decent, but not worth the amount of hassle we have had to deal with. We've both dealt with other photographers over the years, and truly wish we had tossed the gift card (which we were never actually able to use) and gone with someone else.

    Sent on 08/22/2011

TLC Photography FAQ

  • What is the starting price for your wedding photography services? $ 995.00
  • Which of the following are included in the starting price? 2nd Shooter, Engagement Shoot, Multi. Locations, Proofs
  • What is the price of your most popular wedding package? $ 2,995.00
  • Which of the following are included in the price of your most popular wedding package? 2nd Shooter, Add'l Hours, Boudoir Shoot, Custom Graphics, Engagement Shoot, Multi. Locations, One Event / Day, Trash The Dress, Albums, Prints, Proofs
  • What primary photographic style do you identify with? Contemporary, Photojournalism
  • What photography services do you offer? Additional Hours, Boudoir Shoot, Custom Graphics, Engagement Shoot, High-Res Images, Liability Insurance, Second Shooter, Toning, Trash The Dress
  • What photography items do you offer? Albums, Canvas, Digital Files, Flush Mount, Matted Prints, Prints, Proofs, Save the Date, Thank You Cards

Map

  • 3628 Winchester Ave Martinsburg, 25405 See on map
    3042633100 (Phone number)
    Tuesday-Saturday, 10am-6pm

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