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Reviews of The Tux Shop - Puyallup

Z
Zack Sent on 07/02/2020
5 out of 5 rating

Great service

Great service by the team. Very accommodating and patient too, One of the groomsmen in our team was running late way past closing time, but when we asked Norma if she could wait for him, she politely agreed and we all got a great service and a memorable wedding afew days later.
Thanks to The Tux Shop-Puyallup.
R
Raven Sent on 09/23/2024
2.2 out of 5 rating

Find a place with better customer service

A mistake was made when asked to fix it after the wedding owner curse me out and hung up on me. Poor
Communication and blamed everything on us
U
User1041722 Sent on 12/11/2012
2 out of 5 rating
The district manager that occasionally works at the Puyallup branch was the ONLY person that was a pleasure to work with. She helped coordinate the exact style I was looking for. Otherwise: The remaining staff was crude, totally unprofessional, unkempt, disorganized and sloppy. My groom and groomsmen had to request a piece by piece examination and were received with sour attitudes. We only had 3 groomsmen and a groom. EVERYONE'S suit ensemble was wrong. Missing socks, wrong sizes, no shoes for the groom on our wedding day!!! I like to work local, support local but nearly went with the mainstream-MEN'S WAREHOUSE-just to make sure our needs were met. In the end, after much suit confusion and a store that opened up 42 minutes late, we got what we ordered and were married in time.
Bottom line-if you work with this place, call ahead and make sure the district manager is in. She knows what she is doing and is professional.
Rebecca
Rebecca Sent on 06/06/2026
1 out of 5 rating

Horrible place!!! Awful service- we placed an order, didn’t get what we ordered at all-instead, poor quality substitutes-color didn’t match, fabric and details totally off, and no refunds! They just replace your order with crap without notice and without time to get anything else, sloppy, messy, unorganized and bad attitude-no refunds at all-even when they don’t give what you ordered——horrible business!!!! Do not shop here!!!! You wont get what you ordered!

Horrible-do not shop here!!!! Order was substituted with other products that were not what we ordered-color and fabric and details off-bad!!! And no refunds, no notice! Awful experience!!!
Chester
Chester Sent on 12/16/2024
1 out of 5 rating

Protect your special moment, shop else where…

I Very Rude and Unprofessional Owners. The threat of violence is totally unacceptable and uncalled for. Do yourself a huge favor and find another place for your special moment.
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