The LINE Hotel was hands down the best decision we made for our wedding. We knew we wanted a wedding venue with an "Austin" vibe because both my husband and I are from here so this was the PERFECT location. We also wanted a venue that did the majority of the work for us and let me say, the hotel went above and beyond. We also loved that our friends and family could stay at the venue itself and not have to worry about driving home after the festivities. From the beautiful floor-to-ceiling windows, to the delicious food (everyone commented on how amazing it was), to the entire 2nd floor dedicated to our event, including the groom and bridal suites, the hotel exceeded our expectations over and over! Lastly, I wanted to express our gratitude to Becky and Gretta, who made the planning process both easy and fun! They were there to answer every question with such an amazing attitude and helped accommodate our vegetarian diet with ease! Best decision we made, hands down!

When we first walked into the lobby, we knew that we wanted to have our wedding here! It’s such a unique space with a central location. Our ceremony, cocktail hour, and reception were all held in the Topaz rooms on the second floor, and it was a perfect space for our 64 guests. So many of our guests raved about how incredible their reception dinner was, and we knew from the tasting prior to the wedding that everything was going to be delectable. There were so many special touches that made our wedding memorable, such as passed champagne prior to the ceremony, little desserts to accompany our cake table, and late-night sliders. Paige, the event coordinator, is phenomenal! We cannot recommend her enough. She worked with us to plan and personalize our wedding for months, and on the day itself, she made everything totally seamless, which was especially helpful when it came to coordinating vendors. Having our wedding at The LINE Austin made our celebration memorable and unique.

CAUTION: While there were some positive aspects to our experience, I must express my disappointment with certain aspects of The Line Hotel's handling of my recent wedding event. I hope that by sharing my concerns, future customers can have a more informed perspective.

Not up front on pricing:
At the outset, The Line Hotel did display a lack of transparency regarding pricing, which was disappointing. They initially provided a quote that seemed reasonable but surprised us with hidden fees and additional charges later on. This was frustrating, particularly when planning such an emotional event.

Accusation of outside alcohol consumed:
During the event, we faced an unwarranted accusation of outside alcohol consumption, despite there being no such violation. The hotel also gifted us a bottle of champagne as a gesture of goodwill, only to later charge us for it. This left a sour taste in our mouths, but after numerous emails and a video call with the wedding Director, Stephanie Seladain, they did eventually refund us for the champagne.

A lack of flexibility:
We expected The Line Hotel to be more flexible and accommodating when unexpected issues arose, but unfortunately, they proved to be rigid. This left us feeling somewhat unsupported and frustrated.

Disappearance of vendor meals on their property:
One of the most frustrating incidents was the unexplained disappearance of vendor meals on the hotel's property. This inconvenience not only affected our suppliers but also cast a shadow on our wedding day. It took countless emails and a video call with Stephanie Seladain, the wedding Director, but they eventually refunded us for the vendor meals.

Continued issues after the hotel's apology:
Following the hotel's apology for the champagne incident, we continued to experience "after-the-fact" issues that should have been resolved beforehand. This added stress and frustration to what should have been a joyous occasion.

In summary, my experience with The Line Hotel for my wedding had its positive aspects, but was marred by certain disappointments. Their initial lack of pricing transparency, unwarranted accusations, and inflexibility were less than ideal. However, it's worth noting that, after communication with the wedding Director, some of these issues were eventually resolved. I hope this review helps future customers weigh the pros and cons when considering this venue for their special events.