Customer Service at its BEST!
I initially reached out to LaNisha (owner) via a wedding website to inquire about her company’s services offered and boy was I impressed! I first began by checking out social media pages for soft glamour beauty I looked at countless pictures and videos to check the quality of the companies work. What drew me to the company was the style of makeup. My goal was to have a glam look all while still looking like myself and this is what I noticed in the photos & videos of the companies work, that the women still looked like their original selves but more polished and glamourous.
LaNisha replied promptly with a request for a zoom meeting that included pricing and services offered. During our zoom meeting we instantly hit it off! She inquired about how we met, the details of the proposal & even wanted to see pictures and videos of the proposal. I was more than overjoyed to share them as well, she was so down to earth if felt as if she was a girlfriend I hadn’t spoken with in a long time. LaNisha was very detailed in describing the services she offered and how she had an established team in place to support all of my needs for my wedding. While in the zoom meeting she took detailed notes, I enjoyed the interaction so much we exchanged personal numbers then shortly afterwards I scheduled my make up trial. My 12yr old daughter and I arrived at her studio were greeted with a warm professional who was just as down to earth as she was via zoom. She took her time during the trial recording the whole thing taking notes constantly checking in with me throughout the process to see if her work met my expectations…………..and her work MORE than met my expectations. She literally gave me exactly what I wanted. Let me say this I’m not a woman who wears make up daily, but I still felt like myself but more beautiful. Our interaction ended and I was open & honest telling LaNisha that I did have other make up trials scheduled (only because I needed something to compare her to), she respected my honesty & said she would follow up in a week or so. My 12yr old daughter literally said before we could leave the building “Mommy she’s the ONE!” 1-week later LaNisha followed up, set up a 2nd zoom call we discussed my make up trial with another company and I provided some addtl feedback on the differences in make-up. After the comparison I knew my 1st mind was correct and I proceeded with my final booking.
LaNisha’s service was beyond my expectations, she remained professional and courteous the months, days & hours leading up to our BIG DAY. She has a great online portal, sends all invoices via email & secure payment system. She checked in on me often with multiple phone calls, text messages & emails she even provided my daughter & I a suggested skin care regimen to prepare our skin for the big day. She and Sydney arrived promptly as promised at 5:45am sharp! they setup within minutes and instantly began their work. They kept great track of their time and did a FABULOUS job on all 5 of our faces. They both remained timely, professional & respectful even when a little chaos ensued in the room. LaNisha stayed with me through the ceremony & left without me even noticing (in a good way 😉). Overall, I couldn’t have asked for a BETTER person to help me feel and look beautiful on my special day. Thank you LaNisha & Sydney for all your love & support and I look forward to using your services again in the near future for any upcoming events.
*******Review Photos*****
In my photos I did my best to show how well the make up stayed and natural looking it was. The picture of me with the light blue dress is what I look like daily only with lipstick added no other make-up. My make-up trial pics are the ones with the black headwrap. The pic of me and my husband were after the wedding and the close up picture with the red and black flowers were from later that night. The only thing I reapplied was my lipstick! Flawless work, it stayed on and didn't smudge even with lots of dancing and sweating.