Carlos was quite unprofessional and ghosted us on multiple occasions. He cancelled our engagement video on the day of and was not able to be reached for weeks for a reschedule. Then for the wedding video itself, it wasn’t until 7 months after our wedding that we got the video, which I then had requests for edits on. During those 7 months I was so scared he had taken out money and ran. This was compounded by the fact that he took his website down during that time! It wasn’t until my wedding planner and my mother reached out to him on multiple platforms with me that he finally broke his silence. Even after that it was still another month until we got the raw files.

The contract was not followed at all as the contact promised a timeline of 3-4 months. I do not recommend using Carlos as I have also received messages from 3 other brides who have similar stories and some have yet to receive a product at all.