Huge disappointment
Started off with high hopes, ended up really disappointed. Almost nothing we spoke about actually happened at our wedding. I wouldn't recommend hiring her.
Details: When we found Michelle, I was super excited. She was willing to work with our budget, very communicative, and sent me some great looking mood boards that seemed to indicate we were on the same page.
Unfortunately, the end results were really disappointing. Throughout the planning process, she was very detailed about the things she planned to incorporate at our wedding. She told me she planned to use candlesticks as well as shorter candles to create "different levels of light" for the reception table centerpieces. Said she's absolutely used the berry colors (that I was wild about after seeing her mood boards) throughout our florals and candles. Said she'd use the fabrics I bought for the arch (on her recommendation). Said she'd add lanterns at the ceremony arch and little bud vases dotted throughout the venue, like on the cocktail tables. Pretty much NONE of this ended up happening.
I should've known to be way when she canceled a zoom meeting we had with my wedding planner to go over final details--less than 10 minutes beforehand. I also kept asking for examples/mockups. She said would give me those about 30 days out. This also never happened, despite my asking multiple times. All I got were more Pinterest pictures.
Anyway, the day of the wedding...She doesn't show up at all. No phone call, no explanation. Nothing. She sent an assistant who, though she was working really hard, clearly didn't have the right materials or instructions. A lot of the flowers were wilted, mostly white, and not even all of them were used (some were randomly left in the bridal suite). NONE of the touches Michelle offered of her own volition on our final call materialized. Only one of the 3 pieces of arch fabric she had me purchase was used. Overall, everything was pretty blah and quite a letdown.
When I emailed Michelle about our disappointment, she initially tried to blame the assistant! When I pressed her once more about why she wasn't there and why everything was so different than promised, she offered no explanation--just a weak "sorry".
If flowers are AT ALL important to your wedding vision, I'd strongly advise against taking the gamble and hiring her. IF you do, GET MOCKUPS. Ask for real photos of actual events she's done. And DON'T pay until the day of the wedding. She made us pay a week beforehand, and now I feel like an idiot for wasting so much money on such mediocre flowers and bad customer service.