Full disclosure: Vanessa is a family friend, but I'm sure the quality of her work and her ease of working would not be different for any client.
Vanessa met with me twice beforehand and kept in contact via email, phone calls, and text messages, as needed. I was throwing this wedding together in 6 weeks and was not familiar at all with how this all works. She patiently walked me through everything, letting me know my options for every piece and giving me the information I needed to decide. On the day of, she and her assistant Rosie were fantastic. She made sure we got all the shots we spoke about and when we had extra time, asked the entire bridal party if there were any other shots we'd like to take. I highly recommend her to anyone.