Kelly Rentals did my DILs baby shower in Austin Texas. 5 round tables and 50 chairs delivered early and picked up as promised

Delivered with a smile! Great team!

Great service and worked around our schedule.

My husband and I rented a double throne chair for our wedding. Process was smooth and delivery as expected. Made for a great conversation starter and photo prop 😊

Tent delivered was a 20x20 that did not fit within our space. It was for our wedding day in hot July weather. Requested for size to be measured before placing the flags to ensure sizing fits, hey leave it to customers to know. I could've measured from fence to fence, first time i've come across a company that does not measure and check. Rather than being helpful in solving the problem, met with "its investigation" and cannot say how long this process will be. Seven days waiting for "investigation" to be resolved, definitely not quick on communication and service. Utterly disappointed, who wants to deal with this after their wedding. Quick on communication when wanting payments but as soon as problem arises, ignored and give you the run around. A refund is all we request, the delivery driver was the most helpful in all this matter.

I used this rental delivery service and was deeply disappointed with their lack of professionalism and poor communication.

First, their delivery window is advertised as 7 AM to 7 PM, yet their own delivery policy states that anything before 9 AM is considered outside of business hours and would incur an extra charge. No extra charge was applied, making the realistic delivery window 9 AM to 5 PM. This discrepancy creates a confusing two-hour period (7-9 AM) where deliveries technically fall “out of hours” but are still scheduled, making it impossible to accurately plan for arrival.

Because of this unclear policy and mismanaged delivery time, no help was offered in moving the items. I am pregnant with restricted movement and was left alone to move heavy rentals to the appropriate location. I had to ask neighbors for assistance due to the company’s refusal to deliver within their own stated business hours and failure to communicate properly.

Additionally, delivery was agreed to be at my front door, but this did not happen. A neighbor located the items elsewhere on the property and had to move them for me. This directly violates their own policy, which clearly states deliveries will be to the front door or garage unless otherwise arranged.

When I contacted customer service to address these concerns, instead of apologizing or offering solutions, they accused me of not reading the contract before signing. This is unacceptable treatment of any customer, let alone one who is pregnant and relying on their professionalism.

On top of the poor delivery experience, the items themselves arrived in very worn-down condition. The chair cushions had visible rips, and the tables were beat up and dirty. For the price paid, I expected rentals to be clean, well-maintained, and presentable, but these looked neglected and far from professional quality.

Bottom line: this company did not follow its own policies, failed in basic communication, and treated me with disrespect when I raised legitimate concerns. I will not be using this service again and strongly advise others to be wary.

False advertisement! I rented wood tables for an event but upon arrival is was clear the tables were not the tables listed on website. I asked them to pick up tables (prior event) and refund me which the owner agreed. I never got a refund. They admitted these tables were hand made. I never received a refund and had to rent tables elsewhere for the event.