JKM Ribbon and Trims committed to provide me with the various ribbons I ordered in a timely fashion of 4weeks. After a year's time, I have received only a partial order from the company. Communication has been very poor, with JKM Ribbon only responding to my queries & never contacting me themselves with updates. My order was based on a need at the time it was placed. I was forced to find another source (Faire.com) once it was 6 months in. I eventually accepted the original order after 6 months, thinking I would receive the whole order, only to receive a partial
order & still waiting with promises of it arriving. JKM Ribbon has not tried to resolve the problem to help me, only to satisfy themselves. They have given me a credit, which does me no good. The ribbons I originally ordered are the only item I am interested in from JKM. They are unable to provide them; after a year, I believe I should receive a refund.

It took weeks and weeks and weeks to get my order. It finally came, but after reading the other reviews I guess I was lucky. I won't order from them again!!!!

Order placed 4/13/2020. Was advised that order would ship in 3 1/2 - 4 weeks due to backlog of orders. Credit card payment processed. Checked website for status on 6/3/2020, order "unfulfilled" (7 + weeks later). No followup from JKM Ribbon as to when order would ship. CSR with JKM Ribbon got snarky when I advised that I had contacted AMEX for a charge back. Based on BBB complaints and online reviews, JKM has a long history of accepting money and not delivering product. Suggest you avoid.

Don't. There are other vendors who are reputable AND will ship your order expediently. This outfit may not ship it at all. I'm out just under $200 - no ribbon, no refund.

They have not delivered the product that I ordered and REFUSE to give me my money back!!

the ABSOLUTE WORST company I have ever dealt with. One time I ordered it took them 2 months to ship the product even though it says it will ship in 7-10 days. Their customer service is the worst as well. There is no way to reach them by phone and the e-mail customer service person is like a robot. I have just waited 28 days for my order and when I emailed them to ask where it is, they said it will be several more weeks to ship unless I pay UPS overnight delivery!!! If I am going to pay UPS overnight delivery, I don't expect to get it 29 days after I order it! So now, they are just holding onto it and not putting it in the mail and there is absolutely nothing I can do about it. Our entire production line is at a halt waiting for this stupid ribbon. I don't care if I have to pay double, I will NEVER use this horrible company again. I don't know how they even stay in business.

I too wish I had read the reviews before I purchased from this company...

Ordered ribbon on Sept 5. They never contacted me, so when I made an e-mail inquiry on Dec 4 was told that it is on back order. I requested a refund, but so far they are skirting my request.

At least they are responding to me on a timely basis, but they should be shut down!

I was so disappointed with the service of JKM Ribbon and Trims. I found them to have the best price for a spool of bias tape that I needed, but the cheapest shipping option they could offer was just under $14. I ordered it and after waiting 7 business days I did not hear from them that my order had shipped. I sent an email and was told that it had just shipped that morning. I then got an email from UPS saying that I could expect my order a full week later. This was 2 weeks of waiting for a spool of bias tape that I paid almost $14 for them to ship. I called the 800 number and got no answer. I emailed with a long complaint asking them to allow me to return this item (they have a no return policy). The email I received back from them simply said "Thank you for your email inquiry. We do not accept returns". No mention of the 7 days it took them to ship it out, no apology, nothing. I will never do business with JKM again.

I ordered fabric and trim for my wedding dress from JKM over two years ago and am still getting the run around. They have lied to me stolen my money and refuse to give me a refund or send my merchandise. Keep telling me they lost my emails so I have had to forward them to them and still in two years all I've received are excuses! Huge rip off!

I placed an order in Dec. 2012. I STILL don't have it. The event is well passed. Promises, promises, back order, it'll be another month....
I found another vendor and got the ribbon I needed within 3 days! I
will never, ever order from JKM Ribbon again!