Defining Image Salon

Portland, OR 97299 Map · Phone number
Hired? Save
2 reviews
4.3 out of 5.0
  • Reviews 2

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2 Reviews for Defining Image Salon

Recommended by 85% of couples


4.3 out of 5.0
  • Quality of service 4.0
  • Professionalism 4.0
  • Flexibility 4.0
  • Value 4.3
  • Average response time 5.0
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  • L

    Linda · Married on 09/05/2009

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    This vendor provided hair and make-up to me as the bride and my bridal party on my big day. Patty did the make-up and it was perfect; lasted all day and into the night! She matched everyone's skin care needs and uses top of the line products. She was cheerful, responsive, and professional. Excellent customer service. Edan and several other stylists worked on my hair and the bridal party as well. My hair style was absolutely gorgeous; crystal hair extensions, I felt so beautiful and radiant. It rained that day and they were sure to use product that would protect my hair and style from the humidity; even walked me to my car holding the umbrella. The bridal party hair styles were stunning; lasted all day and into the evening; well beyond the reception. I felt like cinderella! They took care of everyone's needs; they were flexible and highly competent. Thank you Edan and Patty for making my dreams come true on my special day! I would highly recommend this vendor.

    Sent on 09/09/2009
  • M

    Michelle · Married on 06/16/2018

    3.4
    • Quality of service:
      3.0
    • Responsiveness:
      5.0
    • Value:
      3.5
    • Flexibility:
      3.0
    • Professionalism:
      3.0

    We worked with Defining Image on our wedding day. I went into the experience with the knowledge that this salon didn't do a TON of weddings, and I was fine with this. My trial went well, but I felt a bit mislead on what to expect on the actual wedding day. I was told that I could bring my gals with me to the salon (they all needed hair/makeup as well), bring breakfast, and have fun the morning of. What I didn't realize is that this salon was still seeing their regular clientele early Saturday morning, so there was nowhere for my friends to be as they waited their turn for services. We felt like we were mostly in the way the entire time. Additionally, the services were not documented correctly, so they were not expecting everyone needing services. By the end, everything just felt rushed. Two of my friends did not even have time to get their makeup done, and not everyone was happy with their hair. I take some of the responsibility on this only because I should've asked more questions during the trial on how the actual wedding day would flow, if we have the salon to ourselves, etc. I just wanted to pass on my experience so those considering this salon do not have the same experience. I think this would work better for a smaller group. I had myself + 6 friends, which I was told was fine and I paid for, but the salon did not seem prepared when the day of came.

    Sent on 07/29/2018