I have been a coordinator for almost a decade and recently coordinated a quinceanera with at The Crowne Plaza. The staff was incredibly friendly, responsive, and so easy to work with! Amanda and Diane were awesome through the entire process and I look forward to working again at one of my new favorite venues!

All my guest have given me good feedback about my wedding day. All guest raved about the service, food, and cleanliness of the Crown Plaza.

GOOD JOB!!!

They were awesome! Very attentive, organized, and professional! Thx A Million!!!!!!!!

Provided all services as promised. Change of hotel cook staff at the "last minute" left us with food not quite as good as promised during our earlier "tasting", but the change of staff came too late in the planning cycle to do anything about it. The hotel was excellant in all other respects and accomodated our every wish throughout the planning and execution of this event. A hotel representative was present throughout the event to do whatever was needed to correct any unanticipated items such as adjusting the air conditioning when needed and she was EXTREMELY nice about it. Our experience with this hotel was positive from start to finish, and a "special thanks" goes to our representative, Judy Padilla. We highly recommend this hotel.

Vicki Garcia was my event coordinator from start to finish, she has great attention to detail and was flexible with my budget. This is a newly remodeled hotel and is very clean and the interior, rooms, and carpeting are all new and look very nice. We didn't have to rent linens for the chairs since they matched our colors and were in such great shape. They are also a great bargain. I almost forgot to mention the food...it was fabulous! We only offered chicken and vegitarian and was worried that the chicken wouldn't be to everyone's liking even though when we had the tasting, i though it was a very delicious entree, boy was i worried for nothing. We got nothing but compliments all night about the food and I was so very happy everyone enjoyed it as much as i did.

Very clingy. Didn’t really let us enjoy our planned event because of constant monitoring. Guests were even shocked and bothered by lack in professionalism amongst some of your crew members. Food, projectors, and some other costs were overpriced. Venue and room was nice and spacious; just felt like we were being attacked and treated with a lack a respect once the event started. *Event was not a wedding; it was a 50th birthday party.

Two stars, and even that feels generous.

Our stay at the Crowne Plaza San Pedro was one of the few low points in an otherwise perfect wedding weekend. The hotel was passable at best and completely failed to meet expectations, especially given the planning, cost, and importance of the occasion.

Check in took over two hours. This delay affected not only us but also our guests, many of whom arrived tired and on tight schedules. For a hotel that regularly hosts large volumes of guests, this level of inefficiency is unacceptable.

We paid for on site parking, only to discover the designated parking area was full upon arrival. We were forced to park on the street instead. No refund. No solution. No accountability. Charging guests for parking you cannot provide shows poor management and worse customer care.

We requested adjoining rooms months in advance and clearly explained this was for our wedding. On the day before the wedding, the hotel attempted to place us on completely different floors. After pushing back, we were moved to rooms across the hall from each other. While this was better than different floors, it still reflected a failure to honor a basic and clearly documented request. The night before your wedding is not the time to negotiate room logistics.

The most frustrating experience happened on the wedding day. We asked housekeeping to service the room so we could return to a clean space and allow a friend to prepare a simple surprise with rose petals. Housekeeping refused and claimed we missed the service window. No flexibility. No effort to help. A close friend ended up cleaning the room herself. That should never happen at a hotel of this price point or brand name.

The only reason this review is not one star is due to the food service staff. They were accommodating, professional, and respectful of the food we brought in while our wedding party got ready. That team did their job well and deserves credit.

This hotel appears built around cruise ship traffic, which explains the constant crowding and lack of attention to individual guests. The rooms felt dated and worn, closer to a roadside motel than a property associated with the Crowne Plaza name. The view was nice, which helped slightly, but a view does not offset poor service and broken promises.

Every aspect of our wedding went perfectly except for this hotel. We do not recommend this property for weddings or important life events. The stress it added was unnecessary and avoidable.

My ceremony by the poolside had people from the hotel that where not my guest! At my reception there was no staff to assist during the cake cutting! It was terrible!

Think twice about booking at this hotel. At the time of booking, ask if there are events on your date. There's a chance that you'll get bumped if the other event would require to have your room since it is bigger and they have more attendees. Even if there is none, I would still be nervous. So here's my experience with them: they did their best to accommodate a bigger-than-our-revenue client, at our expense of course. It's like " I don't care what your contract promises you to have, I am moving you to the smaller room because I think you'd fit in there. The other party who booked some rooms and has more attendees will get your room." The current Catering Sales Manager is not worthy to be in the Hospitality Business. They are managed by Interstate Hotels & Resorts but sad to say the professional etiquette of the Catering Sales Manager is nowhere near the vicinity of the values the company tries to uphold. Again, I would really think twice.