This vendor was ok. When I made my reservation, the man who answered said, "Hang on, I'm driving. Let me find something to write on." Hence, the low score for professionalism. I gave him my credit card number to hold my place, but when I called back later to confirm things they didn't have a record of my reservation. However, they were able to book me anyway. They also called me the day before my wedding to see if we'd be needing them for the whole time we booked, since they were "really busy" that day. Needless to say, I was not overly impressed. But for the stuff that mattered, they were on-time, they took us where we needed to go, and the limo itself was very nice.