Partial Planning Package Review
We did the $3500 Wedding Management Package which included pre-wedding support and full day-of wedding coverage. Misty and her team were really kind and easy to work with during the planning process. They did an amazing job setting up our ceremony and reception. Unfortunately we were really disappointed with the day-of coordination. If you are thinking of a partial package, it’s worth being aware that it may not mean full coordination, even though our contract included services like full day wedding coverage and timeline management.
An assistant was supposed to meet the girls while we were getting ready, but no one from the team came. I called to make sure everything was okay and was told they would meet us at the venue. When we arrived at the venue, Misty and her assistant were setting up which was great, but we didn’t have support once we arrived. There wasn’t anyone with us or the wedding party to help tell people what was next on the timeline before the ceremony started. The person delivering our ceremony chairs had not been told the correct ceremony spot. No one helped the wedding party line up for the processional, which was challenging because we have a big family and had quite a few people to organize. When guests arrived, no one was there to meet them and direct them to their seats for the ceremony. When it was time to do toasts, no one was around to start those and let people know that they were up next. After the reception, we asked for everything to be sent home with our moms, but items were sent with other people despite our instructions. When people showed up to take down our ceremony chairs, they mistakenly drove the truck onto the venue meadow, which got us in trouble with the venue. The venue had told the Blissful team to ensure that no one drove on the meadow, but the rule hadn’t been communicated to the chair guys and no one was present to prevent that.
The next day, I emailed Misty to ask why we didn’t have full coordination or good timeline management. We were told that one team member couldn’t make it that weekend due to illness, so there were only two team members on site instead of three. I wish we would have been given a heads up about that so that we could have better prepared for less support. However, she also said complete coordination wasn’t part of the package, even though our contract included what it described as “full wedding day coverage” and “timeline management”.
Again, our wedding was beautiful and everything was set up perfectly, but the main reason we hired someone was to help with coordination and the people part of the day. Our venue required them to sign an agreement saying they would be in charge of all day-of coordination tasks, even down to small things like getting guests to seats. Misty apologized, but I’m still confused that set-up was the only focus when our agreement clearly described it as full day wedding coverage. I’m afraid I can’t recommend them for partial planning.