Don't Let Bella Custom Cakes Ruin Your Special Day!
I wish I could give less than one star. I chose Bella’s Custom Cakes owned by Anna Blake Lilly based on recommendations, reviews when I googled, and our initial conversation. She sold herself well. Since then, it was brought to my attention that the name of the company was formerly Bella’s Cakes and the reviews were not nearly as favorable. We agreed that she would create a two-tier wedding cake with a clover bouquet topper made of chocolate and fondant. I originally mentioned making the topper out of fondant and she said she would be using both chocolate and fondant because she could create such realistic clover with amazing color variations. She promised me the topper would be amazing and would not look like a cheesy birthday cake (her words not mine).
The day before the wedding, I reached out to her to confirm with a text message the time she would be arriving because I hadn’t heard from her. She was frantic and said tomorrow right. I confirmed the wedding was the next day and then felt it would be best if I called her to speak in person. We confirmed the date, time, and location and then she proceeded to tell me she felt the cake was a bit boring and when she got back from delivering a cake would send me some suggestions. I never heard back from her, so I reached out again and she sent two pictures of cakes and suggested we added swags to the sides in addition to the topper. I agreed to add the swags.
Before she arrived, she sent a picture of the cake which had the entire top of the cake cut out of the picture. I questioned why the fondant and chocolate topper had been omitted from the picture. She said the topper couldn’t go in the refrigerator. That didn’t make any sense to me, but I just let it go because I was busy preparing for a wedding in just a couple hours. When she arrived with the cake, she quickly pulled it out of the box and plopped a live potted plant of clover (dirty pot I might add directly on the icing on the top tier). In doing so, se spilled dirt on both tiers of the cake. I was in shock and asked what happened to the topper we agreed on and asked if this was a live plant, still in disbelief. She said, oh yeah a topper would look cheesy (again her words not mine) and they could plant this to have in the future as well. There was never any discussion of veering from the original topper made of fondant and chocolate. At this point I’m looking at a wedding cake with a dirty pot of live clover and dirt spilled on both tiers of the cake. The caterer and manager came over and were looking with everyone in disbelief on what had just occurred. That’s when we noticed the specks of dirt all over the cake. They joked and said a little dirt never hurt anyone and we agreed there was no way to remove the dirt without smudging the icing.
She then handed me a box of cupcakes that we had agreed would be displayed below the cake. Another agreement not kept. She quickly snapped a picture of the cake and rushed out and sent me that picture saying Delivered. The caterer and manager came over and looked and we agreed there was no way to remove the dirt without smudging the icing.
After the wedding was over, I reached out to express my disappointment and she was so unprofessional. She responded saying that I had agreed to add the swags, attempting to divert the conversation away from the topper. I told her this had nothing to do with the swags I had agreed to add to the sides of the cake because she suggested it because the cake looked boring and not to divert the conversation away from the cake missing the fondant and chocolate topper. She said she would be happy to showcase this cake any day and that the topper she made looked cheesy (again her words). None of this was ever relayed to me and now I know why I received the picture of the cake with the topper cut out of the picture shortly before she delivered the cake. There was no topper. She quickly stopped and bought a plant to stick on top of the cake and when I questioned the topper she came up with an excuse as if the topper couldn’t go in the fridge (as she called it) never mentioning that she was going to add a dirty live pot of clover to the top of the wedding cake. She told me that if I didn’t like the live plant that I could return it to her and she would refund the $15 that she paid for it.
Bella Custom Cakes (formerly Bella Cakes) owned by Anna Blake Lilly ruined our day. Please think long and hard before entering into any transaction by this business. Don’t let her ruin your special day!!!